Job Description Part- Time Office Admin and Scheduler Schedule:

Four days a week - off on

Thursdays Position Summary:

We are seeking a reliable and organized individual to join our team. This role will focus on managing customer inquiries via phone and email, providing excellent service, while coordinating appointments via our CRM system to ensure smooth operations. The ideal candidate will be a clear communicator with strong attention to detail, and the ability to multitask in a fast-paced environment.

About Us:

Mr. Keys Inc. is a family-owned locksmith and Commercial door business serving both commercial and residential clients in New Jersey. Known for our commitment to reliability and excellence, we pride ourselves on providing top-notch locksmith services and commercial door installation.

Key Responsibilities:

Customer Service:

Provide exceptional customer support via phone, email, and in-person interactions. Address customer questions, concerns, and feedback in a professional and friendly manner. Resolve customer complaints promptly, escalating issues when necessary. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Appointment Scheduling:

Coordinate and schedule appointments for customers based on client/technician availability and preferences. Update and manage the scheduling system to ensure accurate records. Adjust schedules as needed due to cancellations, rescheduling, or emergencies. Ensure that the customers and technicians' data in CRM receives all necessary information for their appointments.

Administrative Tasks:

Maintain accurate and organized records of customer interactions and appointments. Enter customer data and appointments into the system, ensuring data accuracy. Follow up on appointments, ensuring any necessary actions or post-appointment follow-ups are completed. Assist in processing payments and assisting in accounts receivable.

Collaboration and Communication:

Work closely with other departments (e.g., technicians, operations, and management) to ensure alignment on appointment scheduling and customer service goals. Ensure that all information in CRM for technicians' schedules is accurate.

Qualifications:

High school diploma or equivalent. Proven experience in customer service, preferably with appointment scheduling responsibilities. Strong communication skills, both verbal and written. Ability to handle multiple tasks and prioritize effectively. Proficient in using scheduling software, office tools (e.g., Microsoft Office), and CRM systems. Detail-oriented with excellent organizational skills. Ability to stay calm and composed in stressful or high-pressure situations.

Working Conditions:

Part-time position with occasional flexibility based on business needs. Role does involve working in a fast-paced environment with high customer interaction.

Experience:

•

Customer Service:

2 Years + preferred

•

CRM Software & Microsoft Suites:

1 Year + preferred

•

Maintaining Accurate Records:

1 Year + preferred .

Data Entry:

1 Year + preferred This position is perfect for someone who enjoys helping people, wants to be part of a team, thrives in a dynamic setting, and has excellent organizational skills. If you are motivated, friendly, and detail-oriented, we would love to hear from you!

•Mr. Keys Inc. is an equal-opportunity employer.

Job Type:

Part-time Pay:

$18.00 - $21.00 per hour Application Question(s): What does a team player mean to you?

Experience:

Office:

1 year (Required) Ability to

Commute:

Township of Brick, NJ 08724 (Required)

Work Location:

In person