Infrastructure Operations Support at Akkodis Infrastructure Operations Support at Akkodis in Union City, New Jersey Posted in 1 day ago.

Type:

full-time Akkodis is seeking a Infrastructure Operations Support for a Fulltime position with a client located in New York, NY .

Salary Range:

$110,000 to $140,000/ Year(The salary may be negotiable based on experience, education, geographic location, and other factors)

Title:

Infrastructure Operations Support Location:

New York, NY ( Hybrid - 3 Days Onsite per Week)

Role Overview:

We are seeking an Infrastructure Operations Support specialist to keep our end-user computing environment running smoothly. This person is the hands-on owner of the devices, applications, and access that our employees depend on every day - from building and enrolling a new laptop, to resolving a Teams or printer issue, to making sure a new hire is fully productive on day one.

Required / Core

Skills 2-5 years of experience in IT support, desktop support, or an infrastructure/end-user computing operations role. Strong hands-on troubleshooting skills across Windows desktops and laptops, including hardware replacement and OS-level diagnostics. Practical support experience with Microsoft 365 applications and Microsoft Teams. Experience supporting printers and standard peripherals in a business environment. Hands-on experience enrolling and managing devices in Microsoft Intune. Experience with software installation, packaging or deployment, and patch management. Experience setting up workstations and standard user hardware to a defined build standard. Demonstrated experience supporting user onboarding and offboarding. Familiarity with Active Directory and/or Entra ID concepts: users, groups, password resets, and group membership. Familiarity with Entra ID, Intune, and Microsoft Purview. Clear written and verbal communication, with the ability to explain technical issues to non-technical colleagues. Ability to work on-site, prioritize competing requests, and handle time-sensitive issues calmly.

Preferred / Nice

to Have Microsoft certifications such as MD-102 (Endpoint Administrator), MS-900, or AZ-900. Scripting for routine automation (PowerShell). Experience with a ticketing/ITSM platform (ServiceNow, Jira Service Management, Freshservice, or similar). Exposure to endpoint security tooling such as Microsoft Defender for Endpoint, and to BitLocker or disk-encryption management.

Basic networking knowledge:

Zero Trust Exchange (Zscaler), DNS, DHCP, VPN, Wi-Fi troubleshooting, and Linux. Experience in a regulated or financial services environment. Benefits include but are not limited to: Medical/Dental/Vision 401K PTO/Paid Holidays To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance