Always An Angel Home Care is seeking a Scheduling Coordinator. If you are looking for an exciting, new opportunity that offers a competitive pay and a great environment, join the Always An Angel Home Care team! Be part of a team that is dedicated to delivering the highest quality home care to our clients.

POSITION SUMMARY

You will be responsible for scheduling caregivers through an online scheduling system, actively participate in outstanding customer service, and accept responsibility for maintaining respectful relationships between our agency and our clients and caregivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include, but are not limited to the following: Schedule shifts and communicate directly with caregivers, clients and family member of the clients. Be responsible for day-to-day staffing of cases, problem solving, ensuring customer satisfaction. Phone support (both fielding incoming calls and placing calls to caregivers, clients and client families) Some on call evenings, every other weekend and some holidays

EDUCATION

High School Diploma or GED required

EXPERIENCE

Previous home care agency scheduling experience required Our ideal candidate is a team player, feels comfortable working with a diverse workforce and client base Excellent organizational and documentation skills Must be confident using a computer Detailed-oriented with the ability to multi-task and can prioritize in a fast-paced environment Excellent customer service etiquette and the ability to communicate effectively and professionally with employees and clients, both on the phone and in-person

Job Type:

Full-time Pay:

$23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Paid time off Referral program

Work Location:

In person