Medical Scheduler

Medical Scheduler Cincinnati Animal

CARE - 3.0

Cincinnati, OH Job Details Full-time From $15 an hour 12 hours ago Benefits Dental insurance Paid time off Vision insurance Professional development assistance Life insurance Retirement plan Qualifications Phone communication Outdoor work Handling customer inquiries Medical scheduling Medical records Medication supplies Animal welfare Phone triage Managing patient records Escalation handling Entry level Full Job Description Medical Scheduler Reports to Medical Manager Join the Team at Cincinnati Animal CARE At Cincinnati Animal CARE (CAC), we do work that matters. Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education. This work is meaningful, fast-paced, and can be challenging, but for the right person, it's incredibly rewarding. We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference. If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we'd love to have you join us. About the Role We are looking for a Medical Scheduler to join our team and play an important role in supporting CAC's mission. In this position, you will: Be the first point of contact for all medical clinic clients. You will assist in organizing medical records and in ensuring animals are healthy and ready for adoption. This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community. What You'll Be Responsible For Your day-to-day may include: Provide excellent customer service to all clients, including fosters, adopters, volunteers, and staff Coordinate daily appointments and surgeries for all shelter, foster, and adopted animals, including scheduling, checking in and out, and any follow up communication with caregivers Triage incoming phone and email requests for appointments, treatments, and medications, according to protocol Stay current on shelter medicine best practice and follow shelter protocol Perform any other shelter duties as directed by the Medical Manager or Medical Director. Escalate complicated medical or customer service issues to the Medical Team or Medical Operations Manager Process inventory deliveries and Pharmacy supplies Attend and participate in all required training sessions and meetings Able to work evenings, weekends, and holidays as needed Able to work in a high volume, fast-paced, high-stress environment Supporting additional organizational needs as they arise What Makes Someone Successful in This Role We're looking for someone who: Is passionate about CAC's mission and animal welfare Brings a positive, team-first attitude Communicates openly and professionally Takes ownership and solves problems proactively Thrives in a fast-paced, ever-changing environment Can balance compassion with accountability Is dependable, adaptable, and eager to learn

Qualifications Preferred/Required:

Must be 18 years or older Must have personal integrity and remain free of felony convictions Must maintain confidentiality Ability to maintain composure and professionalism during high stress and often challenging medical situations Why Join CAC? At CAC, you'll be part of more than just a workplace. You'll join a team of people doing meaningful work together.

We offer:

The opportunity to make a real difference every day A mission-driven, supportive team culture Growth and development opportunities Competitive benefits package A workplace where your work directly impacts animals and the community

Compensation & Benefits Pay:

From $15.00/hour Retirement plan with employer match Health, Dental, and Vision Insurance Paid Time Off Professional Development Assistance Life Insurance Working Conditions / Physical Requirements While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to use hands to finger, handle, or operate objects, controls, or tools listed above; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate to high. Exposure and handling unvetted animals and their waste is frequent