The operations coordinator will play a hands-on role in the day-to-day administration and functioning of Planning / Scheduling (50%) through constant use of the company's CRM, Administration (20%) through the update and adjust of work orders and other critical information, and Human Resources (10%) by supporting workforce development . This role requires an outgoing, reliable, extremely well organized, problem-solving leader that is comfortable with constant communication (in person, phone, email). Former military officers and NCO's are strongly encourage to apply. Support day-to-day operations Assist in scheduling and dispatching crews Implement strategic plan and tactical improvements for optimized productivity Develop, implement, and maintain budgetary and resource allocation plans Primary Responsibilities Direct daily/weekly scheduling of labor, equipment, and subcontractors; approve timecards; coordinate routes and mobilizations.

Assist in scheduling and planning:

scope reviews, safety risks, equipment needs, materials required. Support HR in recruit, hire, onboard, schedule, and coach a multi‑disciplinary team (sales, supervision, field crews, shop/warehouse, admin). Create a culture of safety, accountability, and continuous improvement; conduct regular toolbox talks and performance huddles. With the direction of corporate management, establish and track branch KPIs (backlog, sales win rate, hourly production rate, schedule adherence, collections, TRIR, etc.). Oversee job costing, purchasing, inventory control, shop organization, equipment maintenance, and fleet compliance. Ensure quality control and checklist closeout; manage customer escalations. Along with HR, hiring; implement SOPs, safety program, training, and certification tracking for the team. Deploy company systems (CRM/ERP, scheduling, timekeeping, WIP reporting, safety/incident tracking); ensure data integrity. Together with our safety team, own safety compliance per applicable OSHA construction standards; investigate incidents and implement corrective actions. Collaborate with corporate functions (Operations, Sales, Admin, HR) and other branches to share best practices. Occasional travel to HQ/other branches for training, vendor visits, or regional coordination. Serve as field contact for customers; fully understand project requirements and constraints. Coordinate award handoff with Sales; confirm scope, budget, schedule, submittals, and long‑lead materials. Identify differences and initiate change orders; notify the branch manager of added material needs. Prepare job packets (scope of work, mechanical prints, layout, safety notes, etc.). Monitor crew progress and productivity; compare actual to budgeted hours; remove obstacles to keep work on plan. Provide daily progress updates to leadership; escalate risks; coordinate the scheduling of company resources. Assist teammates as needed with practical knowledge of cleaning methods and sequencing. Identify and report process improvement opportunities across sales, planning, and field execution. Attend department/branch meetings to maintain alignment and communication. Schedule and coordinate vehicle loadouts. Assist with receiving materials and coordination with purchasing. Support hiring and onboarding for Cleveland personnel as needed. Other responsibilities as directed or assigned. Benefits 401(k) 401(k) matching Employee assistance program Health insurance, Dental, and Vision Health savings account Life insurance Paid time off Annual Profit Sharing Referral program Schedule Monday to Friday Ability to work and take calls in the evenings and on weekends Qualifications Bachelor's degree preferred; Concentrated study in Project Management, Construction Management, Engineering, or Operations is a plus. Equivalent experience considered. PMP, CM‑Lean, or equivalent project management certification. OSHA 10 or 30 (General Industry) at hire; ability to obtain/maintain any required certifications (forklift, MEWP, First Aid/CPR). 5+ years in construction or specialty contracting operations, including 2+ years with direct people leadership. Demonstrated ability to run multiple concurrent jobs, read plans/specs, write a scope of work, and manage subcontractors and vendors. Working knowledge of sales fundamentals, job costing, scheduling best practices. Proficiency with Microsoft Office; familiarity with CRM/ERP and project scheduling tools. Valid driver's license and acceptable driving record.

Job Type:

Full-time Pay:

$70,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program

Work Location:

In person