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Victoria's Secret & CO
Emergency Operations Center Specialist 3rd shift
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Job Description
Description
EMERGENCY OPERATIONS CENTER SPECIALIST DC4
Brand:
Victoria's Secret Location:
Reynoldsburg, OH, US Location Type:
On-site Shift:
3 rd shiftJob Area:
Asset Protection and Safety Services Employment type: Full Time The Victoria's Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time-critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters. The EOC Specialist operates in a team-based, high-speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols. Your Impact- Serve as a primary intake point for enterprise security and crisis-related calls, delivering professional customer service while collecting, assessing, and documenting incident information.
- Act as the initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.
- Maintain continuous situational awareness by monitoring internal systems, open-source intelligence (OSINT), external media, and vendor feeds for emerging or active threats.
- Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners.
- Perform effectively in high-stress, time-sensitive situations, de-escalating emotional interactions and providing clear, safety-focused guidance.
- Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners.
- Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring.
- Perform additional duties as assigned to support continuous 24/7 operations.