Position:

Part-Time Scheduler /

Administrative Support Department:

In-Home Pet Care Services Reports To:

Administrative Assistant Job Summary:

We are seeking a reliable, organized, and customer-focused Part-Time Scheduler to support the in-home portion of our pet care business. This position will be responsible for approving and canceling client requests, routing pet sitters for in-home visits, answering phone calls, communicating with clients, and completing various clerical and administrative tasks. The Scheduler will work under the direction of the Administrative Assistant to ensure that client requests, pet sitter schedules, and daily in-home visits are organized and running smoothly. Key Responsibilities Scheduling & Client Requests Review, approve, and cancel client requests for in-home pet care services. Manage and update client schedules and service requests. Ensure visits are scheduled accurately and appropriately. Assist with coordinating schedule changes and client needs. Pet Sitter Routing & Coordination Route pet sitters to their assigned in-home visits based on location, availability, and scheduling needs. Ensure visits are assigned appropriately and efficiently. Communicate route assignments and schedule updates to pet sitters. Assist with coverage and adjustments when scheduling conflicts arise. Client Communication & Customer Service Answer incoming phone calls and respond to client inquiries. Communicate with clients regarding scheduling, visit requests, cancellations, and service updates. Provide friendly, professional, and timely customer service. Address client concerns and refer issues to the appropriate team member when needed. Clerical & Administrative Support Complete various clerical and office tasks related to the in-home pet care division. Maintain accurate client and pet sitter information. Assist the Administrative Assistant with daily administrative responsibilities. Perform additional duties as assigned to support the business.

Pay:

From $13.00 per hour

Work Location:

In person