We are seeking candidates with experience in executing day-to-day business processes across multiple client accounts. Under close supervision, the associate will handle routine to moderately complex tasks such as document research, issue resolution, and client communication. This role requires strong attention to detail, proficiency in proprietary systems, and the ability to adapt quickly in a dynamic environment. Associates are expected to follow client-specific procedures, maintain high standards of accuracy, and contribute positively to team performance and organizational goals.

Job Responsibilities:

Works under immediate supervision. Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine. Initially works in a multiple client /functional environment Research items received via faxes, reports, tasks, correspondence, and refund/return checks. Make appropriate telephone calls to resolve issue. Follows client's standard policies and procedures. At the direction of management such assignments may be made with short notice and last for an indefinite period of time. Works efficiently in client and company proprietary applications. Demonstrates solid technical knowledge and quality performance.

Meets behavioral expectations:

attendance, teamwork, and organizational contributions.

Skills:

Strong analytical, listening, problem-solving, critical thinking, and negotiation skills Ability to adapt quickly in a fast-paced and dynamic environment Detail-oriented with a strong commitment to accuracy and excellence Proven ability to work independently with minimal supervision while managing schedules and meeting deadlines

Education/Experience:

High school diploma or equivalent