Community Operations Specialist

Community Operations Specialist Fieldstone Management, LLC - 2.0 Bend, OR Job Details Full-time $48,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Meeting minutes Regulatory inspections Website maintenance Record keeping Google Workspace Website management Report writing Vendor management Phone communication Event coordination Customer service Filing Invoice processing Administrative experience Attention to detail Calendar management Accounting Data entry Deposits Productivity software Communication skills Entry level Client interaction via phone calls Full Job Description Fieldstone Management, LLC is a leader in HOA Community Management. Our industry expertise and innovation meet the unique needs of clients across Oregon and Hawaii. We specialize in customized services and solutions designed to help communities achieve their vision. We are seeking a Community Operations Specialist to support our Community Managers and Accounting team in the day-to-day operations of our communities. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, team-driven environment.

Responsibilities:

Customer Service & General Support:

Maintain a professional appearance and congenial attitude toward visitors, clients, and team members Serve as the first point of contact for residents and clients via phone and email Provide excellent customer service and timely responses to inquiries and concerns Promote the company and assist with the management of client communities Perform other duties as assigned

Community Management Support:

Maintain up-to-date resident contact information for communications Organize and maintain all community records, including resident files and shared data Ensure all required daily, weekly, and monthly reports are complete, accurate, and submitted on time Maintain working knowledge of governing documents, policies, and procedures Assist with compliance inspections, violation tracking, and notices Assist Community Managers with the Architectural Review process, including application intake, agenda preparation, and response letters Manage reservations, gate access, keys/fobs, and maintain accurate database records Investigate resident requests and assist in resolving concerns promptly Maintain board member directories and community calendars Update association websites and community portals Schedule meetings, conference rooms, and virtual conferencing logistics Assist with coordinating vendors and contracted work within communities

Meetings:

Assist with preparation and distribution of board packets and management reports Attend board meetings and assist with meeting minutes and action items

General Office Duties:

Support day-to-day operations of the community management office Assist accounting team with entering deposits and processing invoices Participate in organizing community events and educational classes

Job Requirements:

Strong organizational and multitasking skills Excellent written and verbal communication skills Customer service experience preferred Proficient in Google Suite and Microsoft Office Ability to learn multiple software systems Detail-oriented with strong accuracy and follow-through Ability to work collaboratively in a team environment

Job Type:

Full-time Pay:

$48,000 annually

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Experience:

Customer service: 1-3 years (Preferred) Administrative support: 1-3 years (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person