Patient Services Representative/Scheduler

Patient Services Representative/Scheduler 3.2 3.2 out of 5 stars Patient Services Representative / Scheduler Compassion meets community at Siskiyou Community Health Center, where our mission is to provide accessible, high-quality, compassionate healthcare to everyone in our community — regardless of circumstance. As a Patient Services Representative (PSR), you are often the first point of contact a patient has with us. Your professionalism, warmth, and attention to detail help remove barriers to care and ensure patients feel welcomed, respected, and supported from the moment they call or walk through our doors. If you believe healthcare should be human, community-centered, and mission-driven, this role is for you. Why This Role Matters You are more than a scheduler. You are more than a front desk representative. You are a vital part of ensuring timely access to care. Every appointment scheduled, every phone call answered, every patient guided through our system contributes directly to improved health outcomes.

Your work helps patients:

Access appointments when they need care most Understand available programs and services Connect to interpreter services and community resources through our on-site Community Health Workers Navigate insurance, Oregon Health Plan applications, and sliding fee scales You are a bridge between patients and providers — and that bridge makes all the difference. What You'll Do Greet patients and answer phones with professionalism and compassion Schedule appointments efficiently while balancing patient needs and provider schedules Complete accurate registration Provide check-out support including follow-up scheduling and diagnostic coordination Maintain strict HIPAA compliance and confidentiality Work collaboratively with providers and front office team members to ensure smooth operations What You Bring Strong customer service and communication skills The ability to stay calm, organized, and solutions-focused in a fast-paced environment Experience with scheduling and patient registration (preferred) Familiarity with medical terminology and medical office software (preferred) A team-oriented mindset and commitment to multidisciplinary care Bilingual Spanish skills (preferred but not required) A passion for serving diverse patient populations Healthcare experience is helpful — but compassion, professionalism, and reliability are essential. Our Commitment to Work-Life Balance At Siskiyou, we believe that caring for our community starts with caring for our team.

We offer:

Predictable clinic-based scheduling Generous paid time off Supportive team culture Opportunities for professional growth A stable, mission-driven workplace Leadership that values teamwork and respect While this role is fully on-site and may include occasional evenings or weekends, we strive to create sustainable schedules that allow you to recharge and thrive — not burn out. The Environment This is an active, hands-on role in a busy clinic setting. You will use computers, phone systems, scanners, and other office equipment daily. You will be on your feet at times, interacting with patients from diverse backgrounds — including, occasionally, managing difficult situations with professionalism and empathy. Your ability to remain calm, organized, and kind under pressure will set you apart. Qualifications Six months of related experience preferred Bilingual Spanish (oral and written) preferred Proof of required immunizations Successful completion of background check and drug screen Join a Team That Makes a Difference At Siskiyou Community Health Center, you are not just filling a position — you are becoming part of a team committed to improving lives across your community. If you are looking for meaningful work, a collaborative environment, and a career that supports both your professional goals and your personal well-being, we invite you to apply. Be the first smile. Be the steady voice. Be the bridge to better care.

Pay:

$17.33 - $24.24 per hour

Benefits:

403(b) matching AD&D insurance Bereavement leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid orientation Paid time off Professional development assistance Tuition reimbursement Vision insurance Application Question(s): Are you over 18?

Work Location:

In person