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UW
United Way of Lancaster County
VITA Tax Scheduler
Entry-Level JobVerifiedNo experience needed
Career Insights for Scheduler / Operations Coordinator
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Based on Pennsylvania data
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What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$54,375 / year median in Pennsylvania
+2% projected growth
Job Description
United Way of Lancaster PA is looking for a Tax Appointment Scheduler for our VITA program for tax season. This position is temporary for tax season 40 hours a week for 16 weeks starting January 2nd.
Job Responsibilities include:
- Answer phone calls regarding our VITA tax program
- Manage online scheduling system
- Create, update, and maintain daily, weekly, and seasonal schedules for VITA
- Analyze call patterns, volumes, and trends to predict staffing needs and adjust schedules accordingly
- Work with VITA tax manager and site coordinators to ensure appointment schedules are up to date.
- Maximize schedule to ensure productivity
- Collaborate with VITA Manager and Tax Assistants regarding availability, time-off and hours of operation
- Maintain records of schedule changes
Qualifications:
High school diploma or GED equivalent required- Familiarity with various office equipment, Microsoft office 365, accounting/tax software platforms such as QuickBooks, Sage, Xero or similar tools; experience with financial software is a plus
- Excellent customer service skills required
- Valid Drivers License is required
- Bi-lingual a preferred
- Ability to lift and move up to 50 lbs.