Client & Operations Coordinator Shadebloom Cleaning Company Pay:

$15.00-$18.00/hour

Job Type:

Part-Time (Approximately 20 hours/week)

Location:

Hybrid (Primarily work from home with occasional local meetings and visits to job sites around Clayton/Raleigh, NC.) About Shadebloom Shadebloom Cleaning Company is a locally owned residential and commercial cleaning company serving the Triangle area. We're building more than a cleaning company. We're building a team known for professionalism, attention to detail, exceptional customer service, and genuine care for our clients and employees. As our company continues to grow, we're looking for someone who enjoys organizing, solving problems, communicating with people, and helping a small business succeed. If you're looking for a position where your ideas matter and you can grow alongside a company, we'd love to meet you.

What You'll Do:

Client Communication Respond to Facebook messages Respond to website inquiries Schedule walkthrough appointments Follow up on estimates Request client reviews Send referral reminders Ensure appointment confirmations have been sent through ZenMaid Scheduling & Operations Enter new clients into ZenMaid Update client notes Review recurring schedules Watch for scheduling conflicts Verify payments have been received Send payment reminders when needed Review the following day's schedule and report any concerns Marketing & Social Media Create engaging social media posts using photos and videos submitted by our cleaning teams Draft Facebook content Help collect reviews and testimonials Track where new clients hear about Shadebloom Occasionally visit job sites (approximately once per month) to capture photos, videos, employee spotlights, and behind-the-scenes content Organization Maintain lead tracking spreadsheets Prepare simple weekly operations reports Help organize business systems as we continue to grow

We're Looking For Someone Who Is:

✔ Organized ✔ Friendly and professional ✔ Detail-oriented ✔ Self-motivated ✔ Reliable ✔ Comfortable learning new software ✔ Excellent at written and verbal communication ✔ Excited to help grow a small business Customer service, administrative, scheduling, social media, or marketing experience is a plus but we're willing to train the right person. Bonus Opportunities Performance bonuses may be available for goals such as: Excellent client communication Consistent estimate follow-up Review collection goals Referral program participation Helping improve business systems Growth Opportunity This is not just an office assistant position. As Shadebloom grows, this role has the opportunity to grow into a full-time Operations Manager position with increased responsibilities and compensation. We're looking for someone who wants to build something with us for years to come. To show us you've read the entire job posting, please include your favorite color as the first word of your application message. To Apply Along with your resume, please answer these two questions: Why does this position interest you? Tell us about a time you improved a process, organized something, or solved a problem without being asked. We can't wait to meet you!

Pay:

$15.00 - $18.00 per hour

Benefits:

Flexible schedule

Work Location:

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