Expressive Therapies, LLC is a growing creative arts therapy practice dedicated to providing compassionate, high-quality care to children, teens, adults, and families. We are seeking an organized, dependable, and client-focused Client Services & Scheduling Coordinator to join our team.

Position Type:

Hybrid (Remote and In-Office) We are seeking a highly qualified professional to join our team. For the right candidate, this position may be offered as either a full-time or part-time role, based on qualifications, experience, and availability. Position Summary The Client Services & Scheduling Coordinator supports the day-to-day administrative functions of the practice by coordinating therapist schedules, assisting clients, managing communications, maintaining records, and supporting office operations. The ideal candidate is detail-oriented, professional, and able to manage multiple priorities while maintaining confidentiality and excellent customer service. Key Responsibilities Client Services Serve as the primary point of contact for clients, families, and visitors. Answer phone calls, respond to emails, and address general inquiries. Assist clients with scheduling, rescheduling, and appointment-related questions. Scheduling & Coordination Coordinate therapist schedules and appointment availability. Manage waitlists, cancellations, reschedules, and ongoing appointments. Track attendance, cancellations, and no-show information. Administrative Support Maintain accurate client records and electronic documentation. Provide support during seasonal schedule changes and special programming periods. Serve as a backup resource for administrative team functions as needed. Group Program Support(During designated registration periods) Compliance & Confidentiality Maintain strict confidentiality and comply with HIPAA requirements. Handle client information accurately and securely. Follow organizational policies, procedures, and professional standards. Qualifications Required High school diploma or equivalent. At least one year of experience in an administrative, scheduling, customer service, or office support role. Strong organizational and time-management skills. Excellent verbal and written communication skills. Strong attention to detail and ability to manage multiple priorities. Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint). Ability to work independently while collaborating effectively with a team. Preferred Associate's or Bachelor's degree. Experience in healthcare, counseling, therapy, or behavioral health settings. Experience working in a hybrid or remote work environment. What We're Looking For Successful candidates demonstrate: Professionalism and reliability Strong customer service skills Attention to detail and accuracy Adaptability and problem-solving ability Initiative and accountability Commitment to confidentiality and ethical practices A collaborative, team-oriented approach Why Join Expressive Therapies? Meaningful work supporting individuals and families Collaborative and supportive team environment Flexible hybrid work arrangement Opportunity for professional growth and advancement Equal Employment Opportunity Expressive Therapies, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We welcome applicants from all backgrounds, experiences, and perspectives.

Pay:

$18.00 - $22.00 per hour Expected hours: 25.0 - 40.0 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Appleton, WI 54915