Customer Operations Specialist Cenergy International Irwindale, CA Job Details Contract $23 an hour 4 hours ago Qualifications High school diploma or GED Standard operating procedures (SOPs)

Full Job Description Title:

Customer Operations Specialist Location:

Remote (Irwindale, CA)

Duration:

18

Months Rate:

$23/hr on W2

ID:

3885

Description:

Responsibilities:

Review ESA applications to validate customer information, income eligibility, and required supporting documents. Identify discrepancies, request revisions when necessary, and report processing issues. Ensure compliance with program policies, procedures, and service level agreements (SLAs). Support workload management by processing high volumes of applications while maintaining accuracy, quality and safety standards. Monitor queues and prioritize work to meet operational goals

Required Skills:

Proficiency with Microsoft Office tools, including Outlook, Excel, Word, Teams, and Copilot. Ability to follow detailed processes, procedures, job aids, and program requirements consistently. Strong attention to detail with the ability to identify missing, incomplete, or conflicting information. Ability to work independently in a remote environment with limited day-to-day direction.

Education Requirement:

HS Diploma, some college preferred

Minimum Years of Experience:

2 years

Desired Skills:

Strong attention to detail and ability to identify errors or missing information. Experience reviewing documents, applications, or customer records. Ability to learn program guidelines and business procedures. Strong organizational, analytical, and problem-solving skills. Ability to work independently in a fast-paced, production-focused environment.

Pay:

$23.00 per hour Expected hours: 40.0 per week

Work Location:

Hybrid remote in Irwindale, CA 91702