Job Title:

Customer Service Scheduler (Dispatcher)

Pay Rate:

$25 to $30/

Hr Duration:

12

Months Location:

FULLY REMOTE

(requires up to ~6 weeks of onsite in Cary, NC, training initially) Shift timings: 8:30 am

• 5:30 pm | 9:00 am
• 6:00 pm | 10:00
• 7:00 pm We are looking for a Customer Service Scheduler (Dispatcher).

Answer and manage customer and engineer phone calls (non-call center environment). Troubleshoot system or application issues and provide basic support. Coordinate service by transferring calls to technical support and dispatching engineers. Assist with ordering equipment and managing notifications related to system issues. Navigating complex discussions with customers when scheduling appointments . Management and application of prioritization logic that aligns with customer commitments. Owning the deployment of field resources, the decision maker coordinates with field management , displaying strong influencing & collaborative skills. Support transition to new software platforms and complete associated training. Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources. Owning customer communications E2E for all service events. Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments.

Requirements:

BA degree is preferred, with conflict management skills, the ability to handle difficult conversations, critical thinking, dispatch experience, and self-starter. Proficiency in software applications such as Microsoft Outlook, Word, and Excel . Reliable and adaptable, especially for after-hours scheduling. Proficiency in Excel , SAP , and the Magellan Genesis phone system. Support for service engineers and strategic partners. Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences. Self-starter, self-motivated, high level of initiative, and embraces an ownership culture. Customer-facing experience is preferred. You have good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook) 15% Travel annually for continuous training & education. Strong multitasking, critical thinking, and problem-solving abilities. Ability to quickly learn new systems and processes.

Pay:

$25.00

• $30.

00 per hour Expected hours: 40.0 per week

Work Location:

Hybrid remote in Cary, NC 27511