This is a fully remote position based in the US, requiring occasional travel (approximately 5-10%) for annual team onsite meetings, industry conferences, and company events. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution. At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life. Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference This posting is for an existing vacancy. Brief Description The Off Duty Coordinator manages and administers off-duty job assignments for customer agencies. This role serves as a central point of coordination between employers, officers/deputies, and agency leadership, ensuring jobs are filled efficiently, policies are followed, and billing and reporting processes are completed accurately. The Coordinator plays a key role in maintaining operational excellence and delivering a high-quality experience for the agencies, their personnel, and businesses in the community. Manage and oversee daily off-duty job operations, including reviewing, assigning, and monitoring open jobs Approve or decline job requests, applications, and employer registrations in accordance with agency policies Create, update, and maintain job schedules and calendars, encouraging portal adoption Handle high-volume inbound call and email queues efficiently, serving as the frontline operational support for agency partners, officers, and employers Communicate with officers, employers, and agency stakeholders to ensure jobs are properly staffed and executed Process invoicing activities including billing completed jobs, sending reminders, and collecting overdue payments Maintain and update personnel records, including rank changes, promotions, and status updates Monitor and respond to inbox communications, ensuring timely resolution of inquiries Conduct weekly, monthly, and annual operational tasks and administrative function. Highly organized with strong attention to detail and the ability to manage multiple competing priorities A proactive communicator who can effectively coordinate between multiple stakeholders Customer-focused, with a passion for delivering a high-quality service experience Comfortable working with operational processes, data, and reporting A problem-solver who can troubleshoot issues and identify process improvements Adaptable and able to thrive in a fast-paced, dynamic environment Familiar with the public safety industry and off-duty processes What You Have Experience in operations, coordination, customer support, or a related role Strong communication skills, both written and verbal Experience managing schedules, workflows, or logistics is preferred Familiarity with invoicing, billing, or financial tracking processes Comfort working with multiple systems and tools (e.g., CRM, communication platforms, scheduling tools) Ability to quickly learn new software platforms such as PowerDetails and supporting tools Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees Generous PTO to support work-life balance Remote working opportunities 401K Matching Autonomy to grow and find your career path with supportive leadership 12-week Paid Parental Leave Inclusive and diverse environment NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors. Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.