SPECTRUM CARE

Operations Coordinator (Paid Intern)

Eden Prairie, Minnesota Phone:

612-446-5335 |

Email:

Management@spectrumcare.us

ABOUT SPECTRUM CARE

Spectrum Care is a mission-driven home and community-based services organization committed to delivering high-quality, person-centered care to individuals across Minnesota. We are dedicated to exceeding regulatory standards while fostering a culture of continuous improvement, dignity, and excellence in care delivery.

POSITION OVERVIEW

The Operations Coordinator Intern is a developmental, hands-on position designed for an emerging health care management professional seeking meaningful experience in health care compliance, quality improvement, and operational leadership. Reporting to the Vice President of Administration and working closely with the Chief Nursing Director, this intern will play an active role in preparing the organization for regulatory surveys, supporting direct care staff, and driving compliance initiatives across the agency. This is an exceptional opportunity to work alongside seasoned industry experts, gain exposure to Minnesota's long-term services and support (LTSS) regulatory environment, and build a foundation for a successful career in health care management, policy, or compliance.

KEY RESPONSIBILITIES

Regulatory Compliance & Survey Readiness Coordinate internal readiness activities in preparation for surveys conducted by the Minnesota Department of Health (MDH) under Minnesota Statutes Chapter 144A (Comprehensive Home Care) and Chapter 245D (Basic waiver services for individuals with disabilities). Conduct routine internal audits and compliance reviews to assess organizational adherence to applicable state and federal regulations. Maintain and organize compliance documentation, corrective action plans, and survey response records. Serve as a primary point of contact for agency business and compliance-related inquiries from internal staff, regulators, and external stakeholders. Quality Improvement Program Design, implement, monitor, and track a structured quality improvement (QI) program aligned with MDH standards, Centers for Medicare and Medicaid Services (CMS) guidance, and industry best practices. Collect, analyze, and report on performance data to identify trends, gaps, and opportunities for improvement. Prepare clear and accurate QI reports for leadership review and regulatory submission. Support the development and maintenance of policies and procedures consistent with Chapters 144A and 245D requirements. Staff Training & Support Collaborate with the Chief Nursing Director to develop and deliver training materials for direct care workers and support staff on compliance, documentation, and care standards. Provide ongoing guidance and educational resources to staff to reinforce a culture of accountability and quality. Assist in onboarding processes to ensure new staff understand regulatory and organizational expectations from day one. External Engagement & Professional Development Represent Spectrum Care at conferences and events organized by Care Providers of Minnesota and other relevant trade associations. Identify and communicate best practices, emerging standards, and policy developments to internal leadership. Support the agency's engagement with professional networks to ensure alignment with and advancement beyond current regulatory expectations.

QUALIFICATIONS

Required Currently enrolled in or recently graduated from an accredited program in Health Care Administration, Public Health, Health Policy, Nursing, Social Work, or a related field. Strong organizational skills with demonstrated ability to manage multiple priorities and deadlines. Proficiency in Microsoft Excel (data tracking, reporting, basic analysis), Google Workspace (Docs, Sheets, Drive, Meet), and HIPAA-compliant communication and documentation platforms. Strong written and verbal communication skills. Commitment to ethical conduct, confidentiality, and person-centered care values. Preferred Coursework or academic exposure to health care law, organizational design, long-term care policy, continuous quality improvement methodologies (e.g., Plan-Do-Study-Act), or health care compliance. Familiarity with Minnesota's LTSS or home and community-based services (HCBS) landscape. Prior internship, volunteer, or work experience in a health care, social services, or regulated care setting.

WHAT WE OFFER

Comprehensive onboarding and training provided by experienced health care professionals across clinical, operational, and compliance domains. Mentorship from senior leadership, including direct collaboration with the Chief Nursing Director and Vice President of Administration. Career growth pathways within a growing organization committed to investing in emerging talent. Competitive internship compensation (details provided upon offer).

WORK ENVIRONMENT

This position operates in a professional office and community-based care environment. The intern may be required to engage with staff and external contacts. Completion of training sessions related to Spectrum Care's data privacy policies and HIPAA compliance standards.

HOW TO APPLY

Interested candidates should submit a resume to the email below. Applications will be reviewed on a rolling basis.

Email:

Management@spectrumcare.us

Phone:

612-446-5335 Spectrum Care is an Equal Opportunity Employer. We celebrate diversity and are committed to advancing equity and creating an inclusive environment for all employees and the people we serve.

Expected hours:

24.0 per week

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Eden Prairie, MN 55344