Operations Coordinator

ROADWAY SAFETY NETWORK

Birmingham, AL Job Details Full-time | Contract $16 - $20 an hour 8 hours ago Qualifications Customer communication Administrative experience Business development Driver's License Marketing operations Marketing Full Job Description Roadway Safety Network is seeking a reliable, proactive, and highly flexible Operations Coordinator to support and help manage our Florida operations. This is a hands-on position for someone who can confidently move between customer service, administration, local marketing, daily operations, and on-the-road support. The right person will be a dependable local resource who can identify problems, communicate effectively, take initiative, and help keep operations moving without needing constant direction. Key Responsibilities Customer Support & Administration Respond to customer calls, texts, emails, and inquiries Schedule, confirm, and coordinate appointments Follow up with prospective and existing customers Assist with customer concerns and scheduling changes Maintain accurate customer and operational records Complete general administrative tasks as assigned Operations Coordination Assist with the day-to-day coordination of Alabama operations Monitor instructor schedules and appointment coverage Communicate with instructors and management regarding daily operations Help identify and resolve scheduling or operational issues Assist with vehicle readiness, fuel, cleanliness, and basic fleet coordination Ensure required operational procedures are being followed Provide timely updates to management regarding issues, incidents, or concerns Serve as the local point of contact for RSN when management is not physically present Local Marketing & Business Development Assist with local marketing initiatives Identify potential community and business partnerships Conduct local outreach to schools, organizations, businesses, and community partners Distribute promotional materials Assist with local events and promotional activities Help generate leads and increase RSN's visibility throughout the Alabama market On-the-Road & Service Support Provide operational assistance throughout the local service area Assist with transportation and company errands when needed Provide supervised driving or road-test coverage when properly qualified and scheduled Step in to provide lesson coverage during instructor absences or unexpected scheduling changes Assist with other field operations necessary to maintain uninterrupted customer service Flexibility Is a Requirement This is not a traditional desk job. The Operations Coordinator must be comfortable wearing multiple hats. One day may involve customer support and scheduling, while another may involve local marketing, visiting a business partner, checking a company vehicle, or providing driving coverage. We are looking for someone who is willing to step in where needed and help solve problems rather than simply identify them. What We're Looking For Highly dependable and punctual Strong communication and interpersonal skills Professional appearance and demeanor Organized and detail-oriented Able to prioritize multiple responsibilities Comfortable working independently Strong problem-solving and decision-making skills Comfortable interacting with customers, instructors, contractors, and business partners Comfortable working both in an office/administrative setting and on the road Self-motivated and able to take initiative Must have reliable transportation Valid driver's license and acceptable driving record required Comfortable using smartphones, email, scheduling platforms, and basic technology Customer service, operations, administrative, transportation, sales, or marketing experience is a plus

Pay:

$16.00 - $20.00 per hour

Work Location:

Hybrid remote in Birmingham, AL 35209