Operations Coordinator

Operations Coordinator Professional Technologies, Inc. Memphis, TN Job Details Full-time $16 - $22 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Project team coordination Record keeping Computer operation Microsoft Excel Office activity coordination Financial data reconciliation Microsoft Outlook Operations management Staff scheduling Materials management in logistics Filing Purchase order management Mid-level Communication platforms Dispatching Salesforce Cloud Financial record maintenance Microsoft Teams Project management software CRM system proficiency Equipment inventory management Procurement management Communication skills

Technical Proficiency ChatGPT Full Job Description Location:

Memphis, TN (Hybrid — 2 days in-office / 3 days remote)

Compensation:

$16-$22/hour (DOE)

Employment Type:

Full-Time, Non-Exempt Overtime:

Occasional, as approved

Weekends:

Rare, as approved 1. Position Summary The Operations Coordinator is a key connector between ProTec's Project Managers, field technicians, and service leadership. This role keeps daily operations moving by owning technician scheduling, managing job documentation, and running the full procurement process — from purchase orders to delivery tracking to Finance reconciliation. This position is ideal for someone who is highly organized, tech-proficient, and thrives in an environment where accuracy and follow-through directly impact job outcomes. You'll work closely with PMs and leadership to make sure crews are scheduled, materials are on-site, and nothing falls through the cracks. This is a hybrid role — 2 days in-office, 3 days remote after onboarding and probationary period . We're not looking for someone to fill a seat. We're looking for someone who owns their lane. Important - Read Before Applying This position involves: Managing technician schedules across multiple active projects simultaneously — changes happen fast. Issuing and tracking Purchase Orders with correct job costing — errors create real financial problems. Owning procurement from request to delivery — vendors, timelines, and follow-through are on you. Maintaining accurate records that Finance and PMs depend on — detail and consistency are non-negotiable. Working across multiple systems (scheduling, CRM, procurement) and switching priorities throughout the day. If you are not comfortable owning a process end-to-end, staying organized under pressure, and communicating clearly without being asked twice, this role will not be a fit.

What We're Looking For:

Someone who is tech-forward and picks up new platforms quickly Someone who keeps accurate records without being reminded Someone who flags problems early instead of letting them become bigger ones Someone who communicates clearly and professionally with internal teams Someone who takes ownership of their work and follows through consistently Someone who wants to grow in an operations environment and take on more responsibility over time Growth Opportunity Strong performers can grow into: Operations Manager (team coordination, process ownership, and operational leadership) Project Manager (field project execution and client delivery) Sales Executive (client relationships, estimating, and business development) 2. Essential Duties & Responsibilities a. Scheduling & Dispatch Coordinate daily and weekly technician schedules across active projects and service calls Assign and adjust field staff based on job requirements, location, and availability Monitor job progress throughout the day and communicate changes to techs and PMs Maintain an accurate, up-to-date schedule in the company's project management and field service tools b. Job Documentation Create and manage work orders from open to close Ensure job records are complete, accurate, and properly coded in the company's systems Assist with close-out documentation, including photos, sign-offs, and job notes Maintain organized digital records consistent with company filing standards c. Procurement, Materials & Tools Own the procurement process for job materials and tools — from request through delivery Issue and manage Purchase Orders (POs) for all material and tool purchases, ensuring proper job costing and coding Verify vendor quotes, confirm pricing against approved costs, and flag discrepancies before orders are placed Track open POs and inbound deliveries, coordinating with vendors to keep jobs on schedule Maintain accurate records of all procurement activity — PO numbers, costs, vendors, and job codes — for Finance reconciliation Monitor tool and equipment inventory; initiate reorder or procurement requests when stock falls below job requirements Work with PMs to anticipate material needs ahead of job start dates and avoid last-minute sourcing d. Professionalism, Compliance & Accuracy Maintain a high standard of professionalism in all internal communications Follow ProTec purchasing and documentation policies, including PO approval thresholds Protect confidential vendor, cost, and project information appropriately Support Finance with accurate coding and reconciliation documentation 3. Core Competencies (Behavioral Expectations)

Organization:

Manages multiple open items across projects without dropping threads Attention to

Detail:

Accurate POs, schedules, and records — minimal rework required

Follow-Through:

Tasks completed on time; proactive updates when timelines shift

Tech Proficiency:

Comfortable in multiple platforms; learns new tools quickly

Communication:

Clear, professional, and timely with PMs, vendors, and leadership

Ownership:

Treats their lane like a business — proactive, not reactive

Reliability:

Strong attendance, punctuality, and consistent daily execution

Coachability:

Applies feedback quickly and improves systems over time 4. Qualifications & Experience a. Required Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams) — daily use, no hand-holding Experience with or ability to quickly learn CRM, quoting, or operations platforms Comfortable using AI tools (Claude, ChatGPT, Copilot, or similar) to support daily work Strong written and verbal communication — clear, professional, and to the point Ability to manage multiple priorities in a fast-paced, field-service environment High attention to detail and proven follow-through b. Preferred Proficiency with Salesforce (CRM, reporting, or operations workflows) — strongly desired Background in operations coordination, dispatch, or field service support Experience with purchase orders, procurement workflows, or job costing Familiarity with project management or scheduling software Experience in construction, telecom, trades, or low-voltage / technology industry 5. Physical Requirements Primarily office-based and remote desk work with intermittent standing/walking Ability to lift and carry up to 25 lbs. occasionally (supplies, materials) Ability to work on a computer for extended periods 6. Tools, Equipment & Technology Used Microsoft 365 (Outlook, Excel, Word, Teams) Salesforce (preferred) or equivalent CRM/operations platform Project management and scheduling software (as applicable) Procurement/PO platform and job costing tools Standard office equipment (printer/scanner/copier) 7.

Reporting Structure Reports To:

Operations Leadership 8. Key Performance Indicators (KPIs) Schedule accuracy: low last-minute changes; techs assigned and confirmed ahead of job start PO accuracy: correct job coding, complete documentation, minimal Finance rework Procurement timeliness: materials and tools on-site before job start dates

Documentation:

work orders opened, maintained, and closed accurately and on time Vendor coordination: open POs tracked, delays escalated early

Follow-through:

tasks completed on time; minimal reminders required from leadership 9. Compensation & Benefits $16-$22/hour based on experience Medical insurance & 401(k) with match Paid holidays Paid time off (per company policy) Hybrid schedule (2 in-office / 3 remote) Training and advancement opportunities 10. Employment Classification & Policies Full-Time, Non-Exempt Employment is at-will Company is an Equal Opportunity Employer Reasonable accommodations available per ADA guidelines

Pay:

$16.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance Application Question(s): Do you have reliable access to a computer and internet connection for remote work days? Have you issued or managed Purchase Orders (POs) as part of a previous job? Are you able to work a hybrid schedule that begins fully in-office and transitions to 2 days in-office / 3 days remote in Memphis, TN after your probationary period? What is your desired hourly rate?

Experience:

operations, scheduling, or coordination: 2 years (Preferred) Salesforce or a similar CRM platform: 1 year (Preferred) Ability to

Commute:

Memphis, TN 38112 (Required)

Work Location:

Hybrid remote in Memphis, TN 38112