Operations Specialist - Bilingual Terrace Finance, Corp. Henderson, NV Job Details Full-time $18 - $20 an hour 22 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Computer operation Teamwork Confidential information handling English High school diploma or GED Office experience Full Job Description Terrace Finance Corp, a multi-lender financing technology platform, is seeking an Bi-lingual (English and Spanish) Operations Specialist to join our team in Henderson, NV. Work on-site will be required during training (one to two weeks) but will offer an opportunity for remote work once the training period is over. Terrace Finance is seeking an individual to work 11:00 am to 8:00 pm PST Tuesday through Saturday with Sunday and Monday off. This is an excellent opportunity for an individual who is looking to grow in their career and would enjoy a dynamic, fast-growing firm in the finance industry. The Operation Specialist will be responsible for helping applicants navigate through the Terrace Finance application process. Candidate will assist customers with how to fill out the application, resolve exceptions, work through technology issues, facilitate needed transactions for affiliated lenders, and make recommendations on how to improve processes based on applicant feedback.

This position will:

Provide administrative and customer support to the Operations Department Field phone calls, answer customers and merchant's questions and route calls to the appropriate individual/department Assist customers through the application journey Maintain proper customer and merchant records in the company database Perform other projects as assigned Ideal candidates would have a minimum of 5 years' experience in customer service, data entry or help desk roles. Work in an office environment with strong emphasis on using computer systems is preferred. Additionally, candidate should take pride in helping customers and be flexible in their learning. Strong performers have the opportunity of advancement. The Operations Specialist will possess the following background, experiences, and attributes: English / Spanish bi-lingual is preferred for this role High school diploma with a minimum of five years of experience working in an office environment, college degree and experience working in a banking / financial industry is a plus People oriented individual with excellent oral and written communication skills Customer service focused mindset and strong relationship building skills Strong problem-solving skills Ability to thrive and adapt both independently and in collaboration with other departments and management in a small company with a high energy and fast-paced environment A strong work ethic with a commitment to quality and integrity Display willingness to multi-task outside of current role to meet business needs Enjoy working on computer Accurate data entry skill Ability to adhere to complex business processes Must be able to adhere to strict confidentiality rules pertaining to customer and merchant information and must be a quick learner.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

Hybrid remote in Henderson, NV 89052