Job Description An employer is looking for a Remote Privileged Access Management and Identity Operations Specialist will serve as a key operational member of the Infrastructure & Security organization, supporting the day-to-day administration, maintenance, and optimization of the company's Privileged Access Management environment. This individual will primarily focus on BeyondTrust and Teleport platforms, ensuring privileged accounts are properly secured, access requests are fulfilled efficiently, and incidents are resolved within established service level agreements. Working as part of a globally distributed team across U.S. and India time zones, the specialist will proactively monitor system health, investigate operational issues, and coordinate with stakeholders to quickly resolve critical incidents and access-related problems.

On a daily basis, this person will manage PAM-related tickets, perform privileged account onboarding and maintenance, investigate authentication and access issues, and support secure access workflows. The specialist will be expected to take ownership of unresolved requests, identify delays or bottlenecks, engage the appropriate teams, and drive issues through completion rather than waiting for direction. Success in this role requires a proactive mindset, strong follow-through, and a willingness to escalate risks when issues lack clear ownership or threaten SLA commitments.

In addition to operational support, the specialist will partner closely with engineering teams to improve support processes and reduce repetitive manual work through automation. They will leverage PowerShell and Python scripting to enhance workflows, automate recurring requests, enforce new security policies, and improve overall operational efficiency. As the team continues building runbooks, SOPs, and knowledge management processes, this individual will contribute to documentation efforts, identify known issues, and help establish scalable support practices. The ideal candidate combines strong technical PAM expertise with urgency, initiative, accountability, and exceptional communication skills, serving as a proactive contributor who helps the team move from reactive support toward operational excellence. Skills and Requirements 4+ years of experience supporting Privileged Access Management (PAM) environments4+ years of hands-on experience administering and supporting Teleport PAM platforms4+ years of hands-on experience administering and supporting BeyondTrust platformsStrong understanding of PAM concepts including least privilege, privileged account management, credential rotation, access provisioning, and Just-in-Time (JIT) accessExperience troubleshooting and resolving PAM-related incidents, service requests, and access issues within established SLAsStrong PowerShell and/or Python scripting experience, including modifying existing scripts and developing automation solutions to streamline operational processesExperience identifying recurring issues and proactively developing automation or process improvements to reduce manual effortAbility to investigate ticket delays, identify root causes, coordinate with stakeholders, and drive issues to resolutionExperience working within incident management and ticketing environments while supporting P2-P4 operational issuesStrong troubleshooting skills across authentication, identity, access management, and privileged account management systemsExperience creating or following operational runbooks, SOPs, and documented support proceduresExcellent communication skills with the ability to collaborate across global teams and proactively escalate risks, blockers, or production issuesProven ability to take ownership, work independently, and proactively identify opportunities for operational improvementExperience with Active Directory administration and account lifecycle managementGo-getter, driven, proactive mindsetExperience with Microsoft Entra ID (Azure AD) and OktaExperience supporting hybrid identity environmentsExperience with BeyondInsight (BeyondTrust)Knowledge of Zero Trust security principlesExperience supporting compliance initiatives such as SOX audits and access reviewsExperience creating operational dashboards, reporting, or system health metricsKnowledge of Active Directory cleanup activities, stale account remediation, and directory service administrationSecurity certifications such as CISSP, CISM, Security+, or similarExperience supporting globally distributed teams and follow-the-sun support models We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.