A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
Service Supply Chain Operations Specialist Location:
Sunnyvale, CA (Hybrid)
Duration:
12 Months Role Summary Contractor commodity manager supporting AppleCare's service supply chain across two key workstreams: post-ramp qualification (PRQ) project coordination and handson commodity management for display and touch module components. This role requires someone who can operate independently across cross-functional teams, manage supplier relationships, and drive cost and supply outcomes with minimal ramptime. Responsibilities Client Care PRQ Support Facilitate post-ramp qualification projects end-to-end, ensuring component transitions meet program milestones and quality requirements. Serve as the primary coordination point between GCM, Engineering Program Management (EPM), and Service Supply Chain Engineering (SSCE) teams totrack PRQ status, flag risks, and drive resolution. Maintain PRQ project trackers and provide regular status updates tostakeholders, ensuring deadlines are met and blockers are escalated promptly. Support qualification documentation, test result tracking, and approvalworkflows required for PRQ completion. Commodity Management — Mac Touch Bar Module, i
Phone Touch Module, Display Raw Materials Supply Management:
Monitor supplier capacity, lead times, and delivery performance to ensure continuity of supply for assigned commodities. Proactively identify and mitigate supply risks across the service supply chain.
Vendor Management:
Manage day-to-day supplier relationships, conduct business reviews, and drive supplier accountability on quality, delivery, and responsiveness commitments.
Cost Management:
Support cost negotiations, track pricing trends, and identify cost reduction opportunities. Maintain accurate cost files and support BOM cost reconciliation activities. Collaborate with Materials, Planning, Finance, and Engineering teams to align sourcing decisions with program requirements and financial targets. Support last-time-buy (LTB) assessments and end-of-life (EOL) transition planning for assigned commodities as needed. Required Qualifications 3-5+ years of experience in supply chain, commodity management, or procurement, preferably in consumer electronics or hardware manufacturing. Demonstrated experience managing supplier relationships — pricing negotiations, delivery performance, and capacity planning. Familiarity with NPI or post-ramp qualification processes in a hardware environment. Strong project coordination skills with the ability to track multiple workstreams, manage deadlines, and communicate status across cross-functional teams. Proficiency in Excel and supply chain planning tools (SAP, ERP systems, or equivalent). Strong written and verbal communication skills. Preferred Qualifications Prior experience in AppleCare, service supply chain, or after-sales operations. Knowledge of display, touch module, or related electromechanical commodities. Experience with BOM management, cost modeling, or should-cost analysis. Familiarity with PRQ/qualification workflows and engineering change processes
