A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
About the Opportunity We are a fast-growing, tech-enabled regional fleet logistics and specialized transportation company operating across the Southeast. We run an automated, data-intensive operation powered by cloud telematics, dispatch software, and compliance platforms. This is a hands-on, single-operator individual contributor role —not an executive desk position managing a team. You will directly own, build, and execute our commercial subrogation claims, state agency filings, contractor credential audits, and dispute resolutions end-to-end. If you are legally literate, analytical, tech-fluent, and have the persistence to hold commercial insurance adjusters and administrative agencies accountable, this role is built for you.
Extract telematics speed/braking telemetry, GPS timestamps, and dashcam footage alongside historical trip earnings to build undeniable liability and loss-of-use demand packages. Relentlessly negotiate with third-party insurance adjusters to recover 100% of physical vehicle damage, repair delay costs, and commercial fleet Loss of Business Use (downtime) for not-at-fault accidents. Maintain a strict 48-hour follow-up cadence to ensure zero claims stall or get abandoned.
Oversee digital onboarding workflows and file management for contracted service providers. Audit background checks, 10-panel drug screens, CPR/First Aid certifications, and Motor Vehicle Records (MVRs) inside our compliance systems before authorizing dispatch access. Enforce hard compliance blocks with zero exceptions for unverified or missing documents.
State Regulatory & Agency Interface:
Navigate state agency portals directly to manage vehicle titles, registrations, and state motor carrier licensing/filings. Independently resolve agency bottlenecks, annual carrier renewals, and administrative inquiries.
Data-Backed Dispute & Grievance Resolution:
Investigate facility, contractor, and trip disputes using GPS tracking logs, digital timestamps, and dispatch records. Draft formal, audit-ready written findings and maintain compliance logs.
Required Skills & Tech Fluency Digital Compliance & Onboarding:
Experience managing digital document repositories, automated credential verification, and contractor onboarding workflows.
Cloud & Workflow Systems:
Advanced Google Workspace (Sheets, Docs, Drive), CRM/automation platforms, and digital signature tools. Hardware /
Telematics:
Comfort pulling and interpreting GPS telematics, speed/braking data, and cloud-hosted video footage.
Legal & Claims Acumen:
Ability to analyze commercial contracts, interpret insurance policy terms, and draft third-party demand letters.
Who You Are Autonomous Operator:
You do not require daily reminders or task management; you troubleshoot system snags and execute objectives independently. Meticulous & Precise (High C): You read the fine print, catch compliance discrepancies immediately, and produce mathematically sound claim packets. Assertive & Persistent (High D): You reject lowball offers, stalling tactics, and bureaucratic runarounds from adverse adjusters, driving claims all the way to a closed check.
Fact-Based Communicator:
You rely strictly on objective data, numbers, timestamps, and policy language. Qualifications 2+ years of experience in legal operations, insurance subrogation/claims handling, litigation paralegal support, or transportation compliance. Demonstrated track record working inside fast-paced, multi-software digital environments. Available to work core business hours (9:00 AM - 5:00 PM EST). Located in the United States with a dedicated, secure home-office setup. How to Apply To be considered, include the phrase 'Audit Ready' at the top of your cover note or application message.
Pay:
$40,000.00 - $50,000.00 per year
Benefits:
Opportunities for advancement Professional development assistance Application Question(s): How many years of commercial insurance claims, legal operations, or subrogation experience do you have? When recovering commercial Loss of Business Use (downtime) for a not-at-fault collision, what specific telemetry data, historical trip revenue records, and documentation would you compile to substantiate 100% of the daily downtime loss? Adverse insurance adjusters frequently use delay tactics, lowball repair estimates, or deny fleet downtime by arguing that other fleet vehicles absorbed the volume. How do you push past these gatekeepers and enforce a strict 48-hour follow-up cadence without stalling? If an active contractor's 10-panel drug screen, MVR, or CPR certification lapses during an operational rush, how do you handle placing a hard compliance block in the system when dispatch is demanding more drivers on the road? This is a single-operator individual contributor role with no task manager assigning your daily queue. When you encounter a bottleneck in a state agency portal (like SCDMV registrations or carrier filings) or a technical issue with a spreadsheet/telematics log, what is your exact process for resolving it independently?
