About SOS SOS, Serving Our Seniors is a growing non-medical home care agency dedicated to providing dependable, compassionate care that helps seniors remain safely and comfortably at home. We're looking for an organized, dependable Scheduler / Care Coordinator to support our clients, caregivers, and Collierville office. What You'll Do Scheduling and staffing Create and maintain caregiver schedules based on client needs, caregiver availability, qualifications, and continuity of care. Fill open shifts and respond promptly to call-offs, schedule changes, and urgent staffing needs. Monitor schedules daily to confirm that client shifts are covered. Communicate schedule changes to caregivers, clients, and families. Keep scheduling records accurate and monitor caregiver hours for potential overtime or coverage concerns. Coordinate coverage for vacations, sick calls, holidays, and other absences. Client care coordination Serve as a point of contact for clients and families regarding schedules and day-to-day care coordination. Communicate changes in client needs and help coordinate new client starts or service changes. Review caregiver shift notes and share important updates with the appropriate team members. Bring client concerns to management promptly and conduct client check-ins as assigned. Help ensure caregivers understand client-specific care plans and company expectations. Caregiver and office support Communicate regularly with caregivers about schedules, client needs, and day-to-day questions. Address attendance, punctuality, and scheduling concerns promptly. Help match available caregivers with open shifts based on experience and client compatibility. Document call-offs, schedule changes, incidents, and relevant communications. Maintain accurate client and caregiver records and assist with onboarding, reporting, and other office needs. Provide direct care during client shifts when needed to support staffing coverage and client needs. Work closely with the Care Manager, Recruiter / Office Coordinator, and other team members to support daily operations. Carry a company-provided phone and assist with phone coverage as needed, including occasional evenings or weekends. What We're Looking For Experience in home care, healthcare, senior care, staffing, scheduling, or a related field. Strong organization, time management, communication, and problem-solving skills. Ability to manage changing priorities and remain calm during urgent staffing situations. Comfort speaking with clients and caregivers by phone throughout the day. Proficiency with computers, email, Microsoft Office or Google Workspace, and scheduling software. Ability to handle confidential client and employee information appropriately. Reliable transportation and the ability to travel locally when needed. Experience with a non-medical home care agency, caregiver scheduling software, extended-hour care, dementia care, or activities of daily living is a plus.

Schedule and Compensation Schedule:

Monday-Friday, with evening, weekend, or on-call responsibilities based on business needs.

Compensation:

Based on experience and qualifications. Why Join SOS? You'll help clients receive consistent care while supporting the caregivers who serve them. This role is a good fit for someone who enjoys solving problems, communicates clearly, and takes ownership when a client's care needs prompt attention. Apply today to join the SOS, Serving Our Seniors team in the Greater Memphis Area.

Pay:

$24.00 - $28.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

Associate (Preferred)

Experience:

Scheduling:

1 year (Required)

License/Certification:

Drivers License (Required)

RN/ LPN/ CNA/ MA

(Preferred)

Work Location:

In person