A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
Beaumont, TX Job Details Full-time 1 day ago Qualifications Cross-location scheduling Vendor relationship building Customer communication Emergency scheduling Maintenance task scheduling Single-shift scheduling Rotation scheduling Full Job Description Keep the team moving. Keep jobs on track. Help our customers get the service they deserve. Big Fish Cooling & Heating is looking for a highly organized, proactive, and hands-on Operations Coordinator to help keep our day-to-day operations running smoothly. This role is at the center of our office, warehouse, and field operations—making sure our technicians have what they need, our jobs are prepared and scheduled properly, and our teams have the support necessary to deliver an exceptional customer experience. The ideal candidate is a strong communicator and problem solver who enjoys working in a fast-paced environment, thrives on organization, and isn't afraid to jump in wherever needed. You'll work closely with dispatchers, technicians, installers, vendors, and leadership to eliminate bottlenecks and keep jobs moving from preparation through completion. What You'll Do Operations & Administrative Support Coordinate daily operational activities to keep office and field teams working efficiently. Support scheduling, dispatching, documentation, reporting, and general office operations. Help develop and maintain processes and standard operating procedures that improve efficiency. Communicate important information between office staff, technicians, installers, and leadership. Identify operational issues and proactively help find solutions before they impact customers or production. Track job progress and help ensure projects stay on schedule. Scheduling & Job Coordination Dispatcher and work with field leaders to ensure jobs are properly prepared and ready to go. Coordinate materials, equipment, permits, documentation, and other requirements before jobs are dispatched. Prepare job packets, installation kits, or other resources technicians and installers need to be successful. Help monitor technician workloads, job timelines, and operational priorities. Assist with resolving scheduling conflicts, material shortages, and other issues that could delay a job. Maintain clear communication between the office and field throughout the job lifecycle. Purchasing, Inventory & Warehouse Support Coordinate purchasing of parts, materials, tools, and equipment. Maintain strong relationships with vendors and suppliers. Track purchase orders, deliveries, returns, and backorders. Help maintain accurate inventory levels and organized warehouse operations. Ensure commonly needed parts and materials are available when technicians and installers need them. Monitor inventory usage and help reduce waste, shortages, and unnecessary purchasing. Assist with organizing and maintaining a clean, safe, and efficient warehouse. Production & Field Support Help coordinate the flow of materials and information from the office to the field. Track jobs from preparation through completion and communicate potential delays or issues. Support technicians and installers by helping resolve logistical and operational challenges. Identify bottlenecks in the production process and work with leadership to improve workflow. Help develop and monitor operational metrics related to efficiency, job readiness, inventory, and customer satisfaction. Continuously look for ways to make it easier for our field teams to do their jobs successfully. Team & Customer Support Provide responsive support to internal teams and help resolve operational issues quickly. Maintain a customer-focused mindset when handling scheduling, job delays, material issues, or other challenges. Communicate professionally and proactively with team members, vendors, and customers when needed. Help create a culture of accountability, teamwork, organization, and continuous improvement. What We're Looking For 2+ years of experience in operations coordination, office management, dispatching, logistics, production, or inventory management. Experience in HVAC, plumbing, electrical, construction, or another trades-related industry is preferred. Strong organizational and time-management skills. Excellent communication and follow-through. Strong attention to detail and ability to manage multiple priorities. Confident problem-solver who can stay calm and make decisions in a fast-paced environment. Comfortable working with inventory, purchasing, scheduling, and operational systems. Proficiency with standard office software such as Microsoft Office, Excel, Google Drive, and Google Sheets. Experience with CRM, dispatching, or inventory management software is a plus. Basic understanding of HVAC operations, terminology, and field processes is preferred. Ability to work in an office and warehouse environment and lift/manage light-to-medium weight materials when needed. Valid driver's license may be required for occasional business-related travel. The Person Who Will Thrive in This Role We're looking for someone who: Takes ownership and doesn't wait to be asked to solve a problem. Keeps things organized even when the day gets hectic. Communicates clearly between the office, warehouse, and field. Anticipates problems and works to solve them before they become emergencies. Enjoys helping people and understands that supporting our technicians ultimately means supporting our customers. Is hands-on and willing to jump into dispatch, purchasing, inventory, job prep, or customer support when needed. Wants to grow and help build better systems as Grasshopper Heating & Cooling continues to grow. What You Can Expect This is a fast-paced, hands-on position with a mix of office, warehouse, and field coordination. No two days will be exactly alike. You'll play an important role in connecting the people, materials, information, and processes that make successful HVAC jobs possible. If you're organized, energetic, dependable, and love being the person who makes sure everything comes together, we want to hear from you! Ready to Keep Big Fish Moving? Apply today and become an essential part of the team behind every successful job at Big Fish Cooling & Heating!
