Job Summary:

Provides customer service to patients, physicians, and other callers in a closely monitored clinical call center environment by scheduling appointments, verifying insurance data, and coordinating appropriate physician access.

Responsibilities:

Provides customer service to patients by coordinating services, directing callers to appropriate physicians for appointment (utilizing medical/clinical knowledge), and providing special instructions Determines appointment type and urgency then schedules appointments Communicates scheduling information, instructions, and directions Captures and verifies referrals and cancellation reasons, insurance coverage, and physician data Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments Maintains acceptable performance in quality, patient experience, customer satisfaction, teamwork, and medical terminology Utilizes customer service skills to resolve patient's concerns and issues Other duties as assigned

Benefits:

Company Provided Life Insurance Medical Insurance Dental and Vision Insurance Leadership Training Growth Opportunities Earned PTO- Vacation and Sick 401K with company match Referral program

Schedules:

Full-time varied

Job Type:

Full-time Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person