Service Operations Assistant

Position Summary The Service Operations Assistant supports daily front‑end operations by assisting with customer service execution, associate support, and operational tasks. This role works closely with Service Operations leadership to ensure efficient checkout flow, policy compliance, and a positive customer experience. Key Responsibilities Support daily front‑end operations, including registers, self‑checkout, courtesy desk, and customer service functions Assist with supervising and supporting front‑end associates to meet service and productivity standards Help manage lane coverage, breaks, and customer flow throughout the day Provide excellent customer service and assist with resolving customer questions and service concerns Support cash handling procedures, register accountability, and till accuracy Ensure compliance with company policies, procedures, and front‑end standards Assist with training and onboarding of new front‑end associates Monitor cleanliness, organization, and safety of front‑end work areas Support enforcement of refunds, ID checks, and loss prevention policies Communicate operational needs, issues, and opportunities to Service Operations leadership Assist with administrative tasks such as daily checklists and reports as assigned Uphold safety standards and participate in store‑wide safety and loss prevention initiatives Qualifications Previous retail or customer service experience preferred Prior lead or supervisory experience a plus Strong communication and customer service skills Ability to multitask and work in a fast‑paced environment Basic register and cash handling experience preferred Ability to stand for extended periods and lift up to 25-50 pounds Flexibility to work varying shifts, including nights, weekends, and holidays Core Competencies Customer service excellence Operational execution Team support and accountability Policy and procedure compliance Attention to detail