Job Overview We are seeking a dynamic and dedicated Customer Service & Scheduler to join our team! In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding service across various communication channels. This position offers an exciting opportunity to develop your skills in customer support, office management, and administrative functions while making a meaningful impact every day. Ideal Candidate The ideal candidate enjoys helping customers, keeps good notes, follows through on tasks, and helps keep the office running smoothly. Experience in home services, construction, trades, scheduling, or a small business office is a plus, but not required. Responsibilities Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms. Manage front desk operations, including greeting visitors, handling phone etiquette, and directing calls appropriately. Utilize office management software such as Microsoft Office, Customer Relationship Management, Field Service Systems, QuickBooks and productivity tools to document interactions and update records accurately. Perform data entry tasks with precision, including filing digital documents, updating customer information, and maintaining organized records. Assist with clerical duties such as scheduling appointments, and supporting office administration. Communicate with customers via phone, text, email and in person Provide excellent customer support by addressing concerns efficiently, offering product or service information, and ensuring customer satisfaction at all times. Skills Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Customer Relationship Management, Field Service Systems, QuickBooks and applications Excellent organizational skills with the ability to multitask effectively in a fast-paced environment. Technical proficiency in office management tools such as multi-line phone systems and productivity software. Previous office experience or administrative background is preferred to ensure smooth daily operations. Exceptional phone etiquette and communication skills to deliver friendly and professional customer interactions. Proven ability to manage time efficiently while handling multiple responsibilities simultaneously. Join us in creating a vibrant workplace where your enthusiasm and expertise will make a real difference! We value proactive individuals who thrive on helping others and are eager to grow their careers in a supportive environment. This role offers the chance to develop essential skills in customer service, office administration, and technical proficiency—all while contributing to a positive team culture.

Position Details Location:

Sterling, VA (in person)

Schedule:

35-45 hours per week About Us American Screen & Glass is a locally owned glass and screen company serving Northern Virginia. We provide residential and commercial glass, screen, mirror, window, and shower services, and we take pride in providing reliable service and quality workmanship.

Pay:

$24.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person