Client Services & Scheduling Coordinator

Chimney Savers continues to grow, and we have an opening in our office in Randolph VT. Our ideal candidate wants to help our customers, has a good sense of humor and positive energy, and can keep calm in a fast-paced environment. Our company prides itself on our people and treating our customers with honesty, respect, and care. This is a job where you are valued! This is a full-time, onsite position with expected 40 hrs/week and pay from $18.00/hr. In addition to competitive wages, Chimney Savers offers:

• 11 Paid Holidays (including "Superbowl Monday")
• 12 Paid Time Off days (increases yearly)
• Paid lunch break
• Monthly team bonuses
• Early closing on Fridays
• Regular Team Building days
• Community activities
• A fun and family-oriented place to work
• 3%

IRA 401K

match

• Health insurance stipend (Benefits apply to full-time employment, some pending a probationary period, and are at the discretion of Management)

Summary:

In this position you can expect to work in a fast-paced office environment. As the first point of contact, our Client Services and Scheduling Coordinators answer calls, email, and texts promptly in a warm, professional, and friendly manner. You will answer our busy phones and use active listening to gather information from our customers and triage their needs; call customers to update them regarding any scheduling changes and help them understand their heating and chimney systems. You will use our comprehensive service management software to input customer information, schedule appointments, send reminders, and process payments. Computer proficiency is a must! As you grow in your position you will learn more than you could imagine about the surprisingly broad world of chimneys!

Qualifications:

• High school diploma or equivalent work experience required.
• Proficiency with computers, MS Office and web-based communication (training will be provided on our specific software).
• Be calm under pressure and able to multitask and prioritize your work.
• Care about our customers and our team Chimney Savers is an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 3% Match Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

computer proficiency: 2 years (Required)

Office:

1 year (Required)

Customer Service:

1 year (Preferred)

Work Location:

In person