LBL Fabrications is seeking a highly organized, reliable and detail-oriented Scheduler / Customer Coordination Specialist to join our team. This position plays a critical role in keeping projects moving smoothly from template through installation. The Scheduler works closely with our Project Managers, shop team, templaters, installers and customers to coordinate appointments, manage scheduling changes and ensure everyone has the information they need. We are looking for someone who is professional, dependable, calm under pressure and able to manage multiple moving pieces at once. Responsibilities Schedule countertop templates, installations, service calls and related appointments Coordinate daily and weekly schedules for templaters and installation crews Communicate directly with homeowners, contractors, dealers and project managers regarding scheduling Confirm jobsite readiness and appointment details Adjust schedules when projects move, customers reschedule or production needs change Communicate schedule changes quickly and accurately to all affected parties Work closely with Project Managers to understand job priorities and deadlines Review project notes and job information before scheduling Maintain accurate scheduling records and customer information Follow up with customers regarding upcoming appointments Help identify potential scheduling conflicts before they become problems Coordinate with the shop and operations team to ensure jobs are ready before crews are dispatched Answer phones and assist with general customer communication as needed Provide professional, friendly customer service at all times Assist with additional front-office and administrative responsibilities as needed What We Are Looking For The ideal candidate will be: Extremely organized and detail-oriented Dependable with strong attendance Comfortable managing a fast-paced schedule with frequent changes Able to prioritize multiple urgent requests without losing track of details Professional and confident speaking with customers and contractors Strong in both written and verbal communication Comfortable working with multiple departments and personalities Able to remain calm and solution-focused when problems arise Proactive rather than waiting for someone else to identify an issue Comfortable using computers, email, scheduling software and other business systems Able to take ownership of responsibilities and follow through consistently Preferred Experience Previous experience in one or more of the following is helpful, but not required: Scheduling or dispatch Construction Countertops or kitchen & bath Service coordination Project coordination Customer service Office administration Transportation or field-service scheduling Experience working with installers, contractors or field crews is a plus. Schedule Full-Time, Monday through Friday This is an on-site position at our Springfield, Vermont facility. Regular and dependable attendance is essential due to the coordination responsibilities of the role.

Pay:

$19.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person