Scheduling Coordinator Ferguson Family Dental

• 5.0 Spokane, WA Job Details Part-time $20
• $25 an hour 1 day ago Benefits Free parking Paid training Dental insurance 401(k) Paid time off On-the-job training Flexible schedule Paid sick time Qualifications Written communication Teamwork Multitasking Computer literacy High school diploma or GED Organizational skills Professionalism Time management Interpersonal communication Full Job Description At Ferguson Family Dental, our mission is to provide our patients with a welcoming, individualized dental care experience that encompasses excellent dentistry and a sincere personal connection.

The Scheduling Coordinator is an integral part of our team. The Scheduling Coordinator contributes to our success by providing warm and friendly interactions for patients to coordinate their oral health care needs.

POSITION

Position Title:

Scheduling Coordinator Reports To:

Office Manager Status:

Non-exempt, Part-Time Hours:

16-20 hours per week in office. Spread out over M, T, Th, F

JOB RESPONSIBILITIES

Communicates with patients via phone calls, text messaging, emails, letters, etc. to ensure that all schedule openings are full. Schedules new patients, re-care appointments, treatment appointments, and unscheduled appointments. Pulls reports (such as unscheduled treatment, broken appointments, or reactivation lists) and calls and texts patients to schedule treatment. Reviews the schedule to ensure it is full and scheduled to production goals and has a smooth flow. Consistently follows up with patients to remind them of treatment needs and coordinates with their schedule. Follows up in 2 days, 2 weeks, and 2 months on treatment plans that weren't scheduled. Sends letters to patients with unscheduled treatment over 3 months. Manages patient reminders including "recall cards", texts, emails, and reminder calls. Completes confirmation phone calls to ensure that the appointments for the next two days are confirmed. Records touch points with patients and organizes a regular schedule to follow up with patient care. Answers questions about treatment or coordinates with the office manager or doctor to answer patients' treatment questions. Assists with office correspondence by answering phones promptly and responding to phone messages and reception emails. Creates new patient welcome packets. Manages reactivation campaigns for patients not seen within the last 24 months. Emails radiographs and referrals to specialists and assists patients with scheduling specialist appointments. Discusses available payment plans with patients for scheduled treatment. Completes cross training in front office related tasks. Actively looks for ways to assist with front office responsibilities and duties. Contributes to team effort by assisting clinical staff (e.g. perio-chart, deliver instruments) and related tasks as needed.

QUALIFICATIONS / SKILLS

Use of dental practice management software Computer literacy Patient services

• compassionate and friendly Communication
• written and verbal Listening Organization Multi-tasking Time Management
• calmly and efficiently prioritize and complete tasks in a fast paced environment Teamwork Creating a safe, effective environment Professional appearance and attitude

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS

High school diploma or equivalent Preferred three years of related experience

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Position requires long periods of sitting. Moderate noise levels from dental and other lab equipment. Work in proximity to chemicals and human blood/tissue.

Pay:

$20.00

• $25.00 per hour Expected hours: 16.0
• 20.

0 per week

Benefits:

401(k) Dental insurance Flexible schedule Free parking On-the-job training Paid sick time Paid time off

Work Location:

In person