Job description: Staffing & Scheduling Coordinator

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Please read this ENTIRE job description before applying. This is not traditional appointment scheduling. We are looking for an experienced Staffing & Scheduling Coordinator who knows how to put the pieces of a constantly changing schedule together—and understands the real-life challenges behind those changes. You'll coordinate schedules for 50+ field employees serving 60+ individuals across multiple locations. What This Job Is Really About Scheduling caregivers is a lot like putting together a puzzle—except the pieces can change throughout the day. A caregiver's child wakes up sick. Someone's car won't start. A caregiver calls out an hour before an assignment. A client suddenly needs different coverage. Someone can work—but only if the location and timing make sense. Your job is to understand the day in the life of a caregiver , look at the entire puzzle and figure out what can be moved, changed or rearranged while making sure the people we serve still receive the care they need. Sometimes there is an obvious answer. Sometimes there isn't. We need someone who can think, prioritize, communicate and keep working the problem. What You'll Do Coordinate daily schedules for 50+ field employees Maintain coverage for 60+ individuals Handle call-outs, cancellations and last-minute changes Fill open assignments based on availability, location, qualifications and individual needs Talk with caregivers to understand what is happening—not simply mark them unavailable Recognize when one schedule change affects three others Communicate with employees, individuals receiving services and other involved parties Spot potential coverage problems before they become emergencies Maintain accurate schedules and documentation Work across scheduling software, CRM, Outlook, Excel and other systems Take ownership of scheduling problems and follow them through to resolution Can You Put the Puzzle Together? It's 7:30 AM. Two caregivers have called out for 9:00 AM assignments. One has a sick child. The other has car trouble. You have one caregiver available who could cover either assignment—but not both. Meanwhile, another caregiver calls because her availability has changed. Where does your available caregiver make the most sense? Who else could potentially help? Which client has the most urgent need? Who needs to be called? What can be rearranged? That is this job. We aren't looking for someone who simply enters schedules into a computer. We're looking for the person who can put the puzzle back together when real life pulls it apart. What We're Looking For 2+ years of employee scheduling, staffing, dispatching, service coordination or similar high-volume scheduling experience preferred Experience coordinating 20+ employees simultaneously strongly preferred Experience handling call-outs and last-minute staffing changes Strong Outlook, Word and Excel skills Comfortable learning new scheduling and CRM software Excellent communication and organizational skills Ability to prioritize several issues at once Sound judgment and independent problem-solving skills Dependable, accountable and persistent with follow-through Experience in home care, healthcare, human services, staffing, transportation/logistics, field services or senior living is especially valuable. You'll Probably Love This Job If... You enjoy solving problems. You can look at a complicated schedule and start seeing possibilities. You understand that sometimes "my child is sick" or "my car won't start" isn't the end of the conversation—it's the beginning of figuring out Plan B. You don't panic when the schedule you had at 7:00 AM looks completely different by 9:00 AM. And when something isn't resolved, you don't assume someone else will handle it. You stay with it until the puzzle comes together. Compensation & Benefits $20-$25/hour , based on qualifications and experience Paid Time Off Paid holidays Paid 30-minute lunch Mileage reimbursement 401(k) with company match AFLAC Health, Accident, Short-Term Disability and Life Insurance Ongoing professional development Opportunities for career advancement There's Room to Grow We believe in developing our employees. As you gain experience, demonstrate sound judgment and show leadership, opportunities for additional responsibility and advancement may become available.

Before You Apply, Ask Yourself:

Can I handle a schedule that suddenly changes? Can I manage several priorities without losing track of the details? Am I genuinely comfortable with Excel, Outlook and learning new software? Do I enjoy solving problems and working with people? Can I make decisions without someone telling me every next step? If you answered yes, we'd like to hear from you.

Schedule:

Full-Time | Monday-Friday | In Office Occasional weekend responsibilities may be required.

Please note:

This position is 100% in-office. It is not remote or hybrid. To be considered, you must answer all screening questions

Benefits:

Flexible schedule Paid time off Referral program Application Question(s): How would you rate your Microsoft Excel Skills?

Basic / Intermediate

/ Advanced This is a fully in-office position, Monday-Friday. Are you able and willing to work this schedule? Approximately how many employees have you been responsible for scheduling at one time? 1-10 11-20 21-40 41-60 60+ Have you been directly responsible for filling open shifts or assignments caused by employee call-outs or last-minute schedule changes? Which best describes your scheduling experience? Appointment scheduling Employee/staff scheduling Healthcare staffing or scheduling Dispatch/transportation scheduling Field-service scheduling

Other Scheduling Scenario:

You are managing an employee schedule and two employees call out for assignments beginning in 90 minutes. You have only one immediately available replacement. In 3-5 sentences, explain how you would approach the situation.

Work Location:

In person