Position Overview The Call Center Confirmer is responsible for connecting with homeowners, qualifying opportunities, scheduling appointments for our remodeling consultants, confirming upcoming appointments, and ensuring that appointments meet Exterior Pros' quality standards. The ideal candidate is confident, persuasive, organized, persistent, and comfortable asking for the appointment. Key Responsibilities Appointment Setting

•Make outbound calls to homeowners who have expressed interest in home improvement projects. Engage prospects in professional and friendly conversations. Identify customer needs and determine whether they are a qualified opportunity. Effectively communicate Exterior Pros' products, services, and promotional offers. Overcome common objections and confidently ask for the appointment. Schedule qualified homeowners with the appropriate remodeling consultant. Maximize same-day and next-day appointment opportunities. Meet or exceed daily, weekly, and monthly appointment-setting goals. Appointment Confirmation

•Contact customers prior to their scheduled appointment to confirm availability and interest. Verify appointment details, including address, project type, decision-makers, and scheduling expectations. Reduce cancellations, no-shows, and unqualified appointments through effective confirmation calls. Reschedule appointments when necessary while maintaining a strong customer experience. Communicate important appointment information to the appropriate internal teams. Quality Control

•Review appointments for accuracy, completeness, and qualification. Verify that customer information and project details are properly documented. Identify and correct incomplete or improperly scheduled appointments. Monitor appointment quality and identify trends that may negatively impact closing rates. Provide feedback to appointment setters when opportunities for improvement are identified. Help maintain consistent call center standards, processes, and expectations. Work with management to improve appointment quality, show rates, and overall sales performance. Customer Experience

•Represent Exterior Pros professionally during every customer interaction. Create a positive first impression for homeowners considering a remodeling project. Maintain a high level of professionalism, enthusiasm, and urgency. Provide accurate information without misrepresenting products, pricing, or promotions. Protect the customer experience from the initial call through the scheduled appointment. Compensation & Earning Potential

•Hourly Pay + Performance-Based Bonuses Targeted annual earning potential of $50,000

•70,000+ Uncapped earning potential Opportunities to increase earnings by consistently exceeding performance goals. The more quality appointments you generate and the stronger your performance, the greater your earning opportunity.

Pay:

$50,000.00

•$70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Sussex, WI 53089 (Required)

Work Location:

In person