We are looking for a receiving clerk/ customer service rep to help in receiving, and customer service.

Receiving Responsibilties:

Properly accounting for the location of incoming goods Assuring no damaged items are sent or received Comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list Updating the product inventory as products are received and added to the inventory

Customer Service Responsibilties:

Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage and assist customers Invoicing customers Data Entry Scanning / Filing Requirements Proven customer service experience Strong phone contact handling skills and active listening Familiarity with CRM/ERP systems and practices Microsoft familiarity / Excel / Etc Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

Job Type:

Full-time Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Calera, AL 35040 (Preferred)

Work Location:

In person