E-Commerce Coordinator

THELIFESTYLEDCO

Gilbert, AZ Job Details Full-time $45,000 - $55,000 a year 19 hours ago Benefits Paid parental leave Health savings account Health insurance Paid time off Parental leave Employee discount Paid sick time Qualifications Live chat Customer communication Shopify E-commerce Attention to detail Problem-solving Full Job Description We are looking for an E-Commerce Coordinator to join our fast growing team at

THELIFESTYLEDCO!

Our focus is home design, decor and furniture, so a passion for that is a bonus! Please check out our company website www.thelifestyledco.com or our Instagram to learn more about our brand. If you are interested in applying, please include a cover letter with your submission! Although this is a general outline of job requirements, all employees are expected to be ''hands on'' and do whatever it takes to get the job done and make the company thrive.

QUALIFICATIONS, INCLUDING BUT NOT LIMITED TO

• Responsible for creating all listings for Furniture, Rugs, Lighting + Drop Ship items.
• Handle all sales logistics from customer inquiries, to purchasing, freight coordination + customer communication.
• Respond to customer inquiries through various channels, including email and chat.
• Address customer questions and concerns promptly and professionally.
• Provide assistance with order inquiries, ensuring a positive customer experience.
• Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.
• Process orders, returns, and refunds using the eCommerce platform accurately and efficiently.
• Offer product and service information to customers, assisting them in making informed purchasing decisions.
• Document and maintain detailed records of customer interactions.
• Collaborate with the team to develop strategies and initiatives for improving overall customer service and satisfaction.

OUR CANDIDATE

…

• Has home decor + furniture knowledge and experience.
• Is detail-oriented with a focus on accuracy and attention to detail in customer interactions.
• Prioritizes customer service and the customer experience.
• Is a self-starter, organized andmotivated to see each sale from inquiry to delivery with very happy customers!
• Has scheduling and communication expertise.
• Positive, half full attitude.
• Strong sense of urgency.
• Strong skills in Shopify (or comparable POS), Microsoft Office/Google Sheets including Excel.
• Self-motivated and results-driven.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent organizational and timemanagement skills, with the ability to prioritize tasks effectively.
• Effective communication and problem-solving abilities.

BENEFITS

• 10 Paid Vacation + 3 Paid Sick Days annually
• Employee Discount- 20%
• 401(k) opt in option after one year of full-time employment.
• Immediate Group Health Care Plan
• Paid Parental Leave after one year of full-time salaried employment.

THE MUST HAVES

• Minimum of one year of customer service experience, preferably in an eCommerce environment.
• Must be available to work full time, in office.
• Understand

THELIFESTYLEDCO

® culture.

• Must be able to lift 50 pounds.

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

Employee discount Health savings account Paid time off Application Question(s): Based on the job description, please tell us why you think you are a good candidate for this role.

Experience:

E-commerce:

1 year (Preferred)

Work Location:

In person