GotPrint.com is all about dedicated employees. We are one global company made up of the most knowledgeable, passionate, and creative people in the printing industry. We are a fast-paced, high-quality commercial printing company known for our commitment to precision, innovation & customer satisfaction! Consider a career at GotPrint.com and be a part of one of the biggest forces in our industry! Job Summary Greet visitors, screens and directs incoming calls. Receives, sorts and distributes incoming mail or packages to appropriate department. Provides prospective candidates with employment paperwork to complete and informs HR of their arrival. Inputs and updates all pertinent information onto our website, which allows customers to view their most current information regarding their Pick Up orders. Must be presentable (well groomed, light make up, clean attire) and communicate in a professional manner with clients, vendors and customers. Must always maintain desk in an organized manner, displaying any promotional materials in a tasteful arrangement. Tasks and Responsibilities Greet customers/vendors/prospective employment candidates Verify orders are ready in back warehouse and update website accordingly Help office with shipping packages on shipping modules as needed Answer and direct all incoming calls to appropriate parties, takes accurate phone messages Collect payments for will call orders and documents order number, amount of order, monies received, and any change given; prepares payments for forwarding to accounting department; files pick up paperwork appropriately Receive mail; sorts and distributes appropriately; notifies managers of any packages received via email. Also prepares outgoing mail for pick up. Notify customers of readiness of will-call orders via phone or e-mail and changes status of orders on computer. Maintains Pick Up area to insure accuracy with invoices on file Communicates with Customer Service department as needed for order Pick-Up status Participate in safety All other duties as assigned Knowledge and Skills Knowledge of principles and processes for providing customer services, including customer needs assessment, meting quality standards for services, and evaluation of customer satisfaction Comprehensive understanding of computer functions and software application Active Listening

• giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Speaking and writing to others to convey information effectively and clearly Reading Comprehension-understanding written sentences and paragraphs in work related documents Use logic and reasoning to identify solutions and obtain information from all relevant sources Being aware of internal and external limitations and conditions and how that could impact the customers Organizational skills Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology Abilities Ability to read, listen, and understand information presented in various mediums Speak calmly, clearly and professionally so others can understand you Be flexible in an ever-changing environment and in stressful situations Follow direction and respect authority figures within the organization Ability to multitask and pay attention to detail To learn, implement and practice all GotPrint.

com policies and procedures Keep a clean workplace General arithmetic skills Be available for overtime Experience High School Diploma 1-3 years administrative or call center experience Printing, Graphic Design and/or Website Design helpful but not necessary

About Us:

GotPrint.com has led the industry with its web-based Global operations and began building a nationwide network of offset printing facilities to provide faster, more responsive service to our customers. What began in Burbank, CA has now evolved across the United States with facility in Kentucky, offices in Netherlands and now we have expanded and started operations in our new Texas facility.

Compensation:

• Benefits (Dental, Health, Vision and Life Insurance) offered after 30 days of employment following first of the month.
• Rate increase opportunity upon successful completion of 90-Day Introductory Period
• Clean and Safe work environment

• Retirement Compensation:

  401K Benefits offered
• Future advancement with promotions within the company

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person