About Kareway Kareway Products, Inc. is a growing beauty company specializing in K-beauty skincare and health and beauty products sold through major national retailers. Our portfolio includes innovative facial masks, skincare treatments and trend-driven beauty products developed for the U.S. retail market. We are seeking an organized and detail-oriented Account Coordinator to support retail accounts from purchase order through final delivery. This position works closely with customers, warehouse personnel, freight carriers, customs brokers and internal teams to help ensure orders and incoming shipments are completed accurately and on time. This is an excellent opportunity for someone interested in K-beauty and the business side of the beauty industry, including national retail accounts, product launches, order fulfillment and logistics. Key Responsibilities Process customer purchase orders and communicate order status to customers. Coordinate with warehouse personnel to support accurate and timely order fulfillment. Prepare bills of lading and shipping documents, calculate shipment details and schedule delivery appointments. Monitor incoming containers, estimated arrival dates, last free days and delivery status. Communicate with customers, carriers, customs brokers and internal departments to resolve order and shipping issues. Monitor and follow up on CBP or FDA shipment holds under management direction. Maintain customer files, product specifications, catalogs, price sheets and sales materials. Review account purchasing history and assist with demand forecasting and inventory planning. Respond to customer and prospective-customer inquiries and arrange product samples as needed. Assist with inventory reconciliation and customer payment follow-up. Provide management and team members with timely updates regarding orders, incoming shipments and potential delays. Assist with trade-show preparation, booth setup and breakdown as needed. Qualifications Two or more years of experience in account coordination, sales support, order processing, logistics, customer service or a related position is preferred. Experience supporting wholesale, retail, consumer-products or distribution accounts is preferred. Strong organizational skills, attention to detail and follow-through. Ability to manage multiple orders, shipments and deadlines simultaneously. Professional written and verbal communication skills. Proficiency with Microsoft Outlook, Excel and Word. Experience preparing bills of lading, scheduling freight appointments or coordinating warehouse shipments is a plus. Import, customs, CBP or FDA documentation experience is helpful but not required. Spanish-language ability is a plus. Dependable attendance and punctuality are essential. Must be able to work on-site Monday through Friday.

Job Type:

Full-time Pay:

$23.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee discount Health insurance Paid time off Paid training

Work Location:

In person