Overview PakMail is looking for a dependable, energetic, detail-oriented Customer Service & Shipping Associate to join our team. We are a locally operated packing, shipping, mailbox, freight, and print-service center serving individuals and businesses throughout the Alpharetta/Johns Creek area. As a Customer Service & Shipping Associate, your energy and attention to detail will drive our customer satisfaction and streamline our logistics operations. In this vital role, you will be the frontline for providing exceptional service to our clients while managing the efficient processing, packing, and shipping of orders. Your proactive approach will ensure inventory accuracy, timely deliveries, and seamless communication across departments.

This is a hands-on position for someone who enjoys helping customers, can stay organized in a busy environment, and is willing to learn multiple areas of the business. Responsibilities Greet customers and provide friendly, professional customer service Process UPS, FedEx, USPS, DHL, and other shipping transactions Accurately enter customer, package, and shipping information Pack customer items safely and professionally Assist with custom packing and box preparation Receive and organize packages for mailbox customers Notify and assist mailbox customers with package pickups Assist customers with private mailbox rentals and renewals Print shipping labels and prepare packages for carrier pickup Help coordinate larger shipments and freight orders Assist with basic print and copy services, including flyers, business cards, posters, signs, banners, and other customer projects Process customer payments and invoices Maintain accurate records and customer information Keep the front counter, packing area, print area, and store organized Stock boxes, packing materials, and retail supplies Answer phones and assist customers with pricing, tracking, and service questions Complete assigned opening, closing, and daily operational tasks Excellent customer service skills with a positive attitude and effective communication abilities Ability to work efficiently in a fast-paced environment while maintaining attention to detail Prior experience with e-commerce platforms or order picker/packer roles is advantageous Experience Customer service, retail, shipping, printing, office-services, UPS Store, FedEx Office, postal, warehouse, or packing experience is helpful but not required for the right candidate . We are willing to train someone who is dependable, learns quickly, pays attention to detail, and has a strong customer-service attitude. Physical Requirements This position involves standing for extended periods and handling packages throughout the day.

Candidates should be able to:

Stand and walk for much of the shift Bend, reach, and move packages Lift and carry packages weighing approximately 40-50 lbs when necessary Assist with larger packages using appropriate equipment and team assistance What We Are Looking For The ideal candidate is: Dependable and punctual Friendly and comfortable working directly with customers Detail-oriented and accurate Able to follow written procedures Comfortable learning new computer systems Able to multitask without losing attention to detail Willing to learn shipping, packing, mailbox, freight, and print services Self-motivated and able to complete tasks without constant supervision Comfortable working in a small-team environment where everyone helps where needed Able to communicate professionally in person and over the phone If you thrive on activity, enjoy problem-solving, and are eager to grow your expertise in logistics and customer service—this is the perfect opportunity for you!

Pay:

$16.11 - $17.24 per hour Expected hours: 12.0 - 30.0 per week

Work Location:

In person