Shipping and Customer Service Associate Accu Trak Tool Corporation Cherry Valley, MA Job Details Full-time $20 - $24 an hour 1 hour ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Opportunities for advancement Life insurance Retirement plan Qualifications Teamwork High school diploma or GED Manufacturing facility experience Picking & packing Office experience Full Job Description Accu Trak Tool Corporation is looking for versatile, collaborative, and detail-oriented person to join our team as a Shipping and Customer Service Associate. About Accu Trak Accu Trak is a small company with a global impact. Located in the Cherry Valley area of Leicester, we are the world's leading designer and manufacturer of precision knurling tools. Our products are critical to manufacturing in the medical, scientific, aerospace, defense, automotive, electronics, jewelry, sporting goods, and hardware industries. Every day, we ship products to companies across the country and around the world. Learn more about us at www.accu-trak.com. What You'll Do The Shipping and Customer Service Associate will play a critical role in several aspects of our work. You'll work with the team in the shipping department to manage inventory and prepare and process orders for shipping with a high degree of accuracy. You'll also work with the VP of Business Operations and other members of the office team to support the needs of our customers and the business as they emerge and evolve. The responsibilities of the Shipping and Customer Service Associate will include: Shipping and Stock Room Operations Placing products in correct location in the stock room Monitoring stock room inventory and maintaining accurate product inventory counts Preparing products for delivery to vendors that provide special coatings for select products Supporting quality assurance initiatives Confirming order and shipping details with customers Packing and processing orders for shipping Communicating professionally with the other members of the shipping department, engineering, customer service, and manufacturing teams and working collaboratively to address any challenges that arise Helping to maintain a clean and ordered stockroom environment Operating stamping and laser marking machines and ensuring that products are marked correctly (no experience with these machines is necessary—training will be provided) Other duties as assigned by the Shipping Manager. Customer Service and General Office Work with the VP of Business Operations on a variety of customer service needs, including answering the phone, providing information on inventory and processing times, providing quotes for stock items, sending invoices, and processing payment. Assist with general office tasks, such as filing, completing paperwork, ordering and stocking supplies for the office and break room. Assist the General Manage and Director of Human Resources/IT with other duties as needed. Other duties as assigned. What You'll Bring This is an ideal role for someone who: Is a detail-oriented and meticulous and has an innate drive to achieve high-quality results Has a strong work ethic and is a self-starter—when you see something that needs to be done you do it Wants to be part of a team and is eager to help the team wherever help is needed Is eager to learn new skills Enjoys doing different types of work and would be comfortable changing activities according to the changing needs of the business Enjoys working with their hands and doesn't mind getting their hands dirty on occasion Has a positive attitude and collaborates well with others Has strong verbal and written communication skills and exhibits grace under pressure in both internal and external communications Has strong customer service skills and a professional demeanor Comfortable using computers and learning new computer systems Would like to work in a manufacturing environment Is looking for a stable, long-term career Has a high school diploma or GED plus five or more years of relevant work experience. Experience in shipping, fulfillment, manufacturing, general office work, or some combination of these would be ideal. For this role, however, the way you approach your work is more important than the specific type of work you've done before. Why You'll Love It Here You'll be part of a supportive, collaborative team that celebrates wins together and learns from challenges. We value your voice, your ideas, and your growth. Your ideas will be heard and valued and you'll receive mentorship from a seasoned team who is invested in your development and career. Strong earning potential and exceptional benefits. All employees receive discretionary bonuses. You'll have long-term stability and opportunities for advancement. We are a family-owned and family-friendly company with excellent employee retention. Many of our employees have been with us for decades. You'll have a direct role in providing the best knurling tools available to companies across the county and around the world. You'll have the satisfaction of being part of a team of people committed to achieving the highest standards for quality. Your work here will matter. Every project you touch contributes to something bigger, improving lives, solving real problems, and making a difference you can be proud of. Compensation and Benefits The pay range for this role is $20 - $24 per hour, depending on qualifications and experience.

Your compensation will also include:

Performance-based bonuses Generous contributions to your retirement plan that are paid by the company with no required employee matching contribution. A strong benefits package that includes paid time off, health insurance, dental insurance, short- and long-term disability insurance, life insurance, and an Employee Assistance Plan. Ready to Apply? If you're ready to launch your career and make a tangible impact from day one, send your resume to . Please include a cover letter that describes your skills, experience, and interests. We can't wait to see what you'll bring to the team! Questions? Call 508-892-1787 and ask for Kraig , our Director of Human Resources. The selected candidate must be legally authorized to work in the United States. The Company does not provide visa sponsorship for this position. Accu Trak Tool Corporation is an equal opportunity employer and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.

Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Ability to

Commute:

Cherry Valley, MA 01611 (Required)

Work Location:

In person