THE ROLE

The Repair Receiving Assistant plays a key role in supporting the daily operations of the Repair Center by managing repair orders from receiving through processing using the Oracle Depot Repair system. This position works closely with repair technicians to ensure timely evaluation, repair, and calibration of analytic customer products, while also providing warranty and turnaround status updates. This is a support-focused role within the department, responsible for managing incoming customer products, logging equipment upon arrival, and coordinating the return shipment after service. The role maintains regular communication with customers, oversees warehouse inventory for fast-moving parts, and handles the ordering of standard and special parts to ensure timely repairs and efficient delivery service.

CORE RESPONSIBILITIES

Assist in receiving, picking, and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30% Additional time will be spent doing other clerical functions within the repair center; time used 30%. Working with the repair technicians to provide repair support to customer products; time used 40% All the above while striving to add customer value by meeting established customer service levels. Assist in processing repair orders from receiving to picking Provide warranty and turnaround status updates on customers' orders. Evaluate, repair, and calibrate various Analytic customer products Follow-up with customer on evaluation information and to obtain authorization for repair Enter Service and warranty data into Oracle system. Complete material transactions and ordering parts as required per technician's need Run discrepancy report weekly and clean up as needed Create and update SFDC Cases as needed for quality assurance Provide technical/service support to our Global ASC (Authorized Service Center) Network. Flex time may be limited based on requirements of the team to provide customer support between 8:00 am - 5:00 pm, Monday through Friday

QUALIFICATIONS

High School Diploma or equivalent 2+ years of customer service experience Experience with email and on the phone communication Professional, develop relationships with customers Experience ERP or CRM system Previous material management experience preferred Previous customer service or repair service experience preferred Must have working knowledge of PC's and PC software Must be able to lift 30 pounds

Key Skills and Attributes:

Must be customer service oriented Strong attention to detail Excellent organizational skills General office/bench environment

WHAT WE CAN OFFER YOU

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including: Generous PTO package and paid holidays Generous retirement savings plan Customizable health, dental and vision insurance (eligible on first date) Career progression plans Reward and recognition programs Paid parental leave Tuition Reimbursement Company Wellness Program Employee Discount Program The estimated salary range for this position is $21 to $23/hour. Starting pay is dependent on multiple factors, such as skills and experience. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there's an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here - Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. 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