E-Commerce Associate Houston, Texas | Full-Time Overview Join our dynamic e-commerce team as an E-Commerce Associate and be at the forefront of delivering exceptional online shopping experiences. In this energetic role, you will play a vital part in managing order fulfillment, inventory accuracy, and shipping logistics to ensure our customers receive their products promptly and in perfect condition. Your enthusiasm and attention to detail will help drive our online success and elevate customer satisfaction. This paid position offers a fantastic opportunity to develop your skills in warehouse operations, e-commerce processes, and distribution logistics within a fast-paced environment. Key Responsibilities Order Management & Fulfillment Coordination Process and manage daily orders across Shopify, TikTok Shop, WooCommerce, and eBay Use ShipStation to create shipping labels, manage order workflows, and track shipments Coordinate with the fulfillment team to ensure timely and accurate order dispatch Monitor order statuses, resolve delivery issues, and ensure completion Manage returns, exchanges, refunds, and claims across all platforms Product & Platform Management Create, update, and optimize product listings (titles, descriptions, pricing, images) Maintain consistent and accurate product data across all platforms Upload product images, organize collections, and support promotional campaigns Ensure listings meet platform-specific standards and requirements Customer Support Respond to customer inquiries via email and chat in English and Spanish Resolve order, payment, and shipping issues with professionalism and efficiency Deliver a positive customer experience and maintain high satisfaction Analytics & Reporting Track sales performance across all sales channels Monitor KPIs such as order volume, returns, and product performance Prepare reports using Excel or Google Sheets Identify trends and recommend improvements to increase efficiency and revenue Required Skills & Qualifications Experience with Shopify, WooCommerce, TikTok Shop, eBay, or similar platforms Proficiency with ShipStation (required) Strong computer skills (Microsoft 365 and Google Workspace) Excellent written and verbal communication skills in English & Spanish Prior experience in e-commerce, administrative work, or customer service Strong attention to detail and organizational skills Ability to multitask and work in a fast-paced environment Nice to Have Experience with e-commerce platforms such as Shopify, Amazon, eBay, and/or WooCommerce Basic understanding of product optimization or digital merchandising Familiarity with inventory or order management systems Work Environment Office-based, computer-focused role No heavy lifting or warehouse equipment operation required Daily collaboration with fulfillment and operations teams Application Requirements Must be bilingual (English & Spanish) Must be comfortable managing multiple e-commerce platforms simultaneously

Pay:

$15.00 - $20.00 per hour

Benefits:

Employee discount Application Question(s):

Bilingual Work Location:

In person