The Dispatch & Service Scheduling Coordinator is responsible for managing scheduling and supporting daily delivery routes, coordinating service appointments, and ensuring efficient, customerfocused execution of all furniture delivery and service operations. This role serves as the communication hub between customers, delivery teams, service technicians, warehouse leadership, and store operations. The coordinator ensures accuracy, timeliness, and professionalism in all scheduling and dispatch activities to support a worldclass customer experience. Key Responsibilities Delivery Dispatch & Routing

• Create, assign, and optimize daily delivery routes based on geography, truck capacity, product type, and customer requirements.
• Monitor realtime delivery progress and adjust routes as needed to maintain efficiency and customer satisfaction.
• Communicate delivery updates, delays, or changes to customers and internal teams.
• Ensure all delivery documentation, manifests, and system entries are accurate and complete. Service Scheduling & Coordination
• Schedule service appointments for repairs, exchanges, inspections, and warranty-related work.
• Coordinate technician availability, and geographic coverage to maximize productivity.
• Maintain accurate records of service orders, parts needed and followup actions.
• Communicate clearly with customers regarding service expectations, timelines, and required preparation. Customer Communication & Support
• Serve as the primary contact for delivery and service inquiries.
• Provide proactive communication to customers regarding appointment windows, changes, and resolution steps.
• Handle escalations professionally and collaborate with leadership to resolve issues quickly. Operational Alignment & Collaboration
• Communicate daily delivery and service performance metrics to management.
• Support continuous improvement initiatives related to routing, scheduling, and customer experience. Required Skills & Qualifications
• 2+ years of experience in dispatch, logistics, routing, or service scheduling in a warehouse environment (furniture or home delivery preferred).
• Strong communication skills with the ability to manage multiple stakeholders.
• Proficiency in routing software, Dispatch Track, WMS systems, and delivery management platforms.
• High attention to detail and strong organizational skills.
• Ability to work in a fastpaced environment with shifting priorities.
• Customer focused mindset with strong problem solving abilities.
• Knowledge of furniture delivery processes, product handling, and service operations is a plus. Performance Expectations
• Ensure accurate routing and scheduling with minimal rework or customer impact.
• Deliver exceptional customer communication and satisfaction scores.
• Support operational efficiency through optimized route planning and technician utilization.
• Demonstrate professionalism, teamwork, and accountability in all interactions. Physical & Work Environment Requirements
• Warehouse and or retail office environment with frequent communication via phone, email, and dispatch systems.
• Warehouse presence to support coordination or resolve issues.
• Ability to sit for extended periods and manage multiple screens/software tools.
• Monday - Friday work schedule

Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) Dental insurance Retirement plan

Work Location:

In person