Order Management Manager

Order Management Manager

PATH - 4.3

Montebello, CA Job Details From $75,000 a year 10 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) 6% Match Vision insurance 401(k) matching Life insurance Qualifications VLOOKUP function Strategic management Data visualization software proficiency EDI Inventory management 5 years Supply chain ERP systems Risk mitigation strategy implementation Tableau Compliance management implementation Team development Key Performance Indicators Continuous improvement Team management Mentoring Data entry Quality standards in production Root cause analysis Senior level Order entry Financial acumen Communication skills Technical Proficiency Negotiation Supply chain collaboration Staff development Excel data analysis

Full Job Description Order Management Manager Location:

On-site in

Montebello Compensation:

The base salary for this role starts at $75,000 and will vary depending on experience. About

PATH PATH

is on a mission to create a more sustainable future by becoming the go-to bottled water brand that helps break the addiction to single-use plastic. As global consumer demand for sustainable and reusable packaging continues to grow, PATH is leading the way with innovative, purpose-driven solutions that make a real impact. About the Role The Order Management Manager is the strategic architect of the sales order lifecycle. This role requires extensive experience in CPG practices to ensure that customer orders are executed with 100% accuracy, meeting rigorous Quality and Compliance standards. You will act as the primary bridge between Sales and Global Operations (Production, Distribution, Inventory, and Traffic) to guarantee that financial targets are met while minimizing operational "dilution" and chargebacks. We offer competitive benefits for all full-time team members, including: 401k with a 6% employer match Flexible Time Off policy 12 company holidays + year-end company shutdown Communications and wellness stipends Medical, dental, and vision insurance Long-term and short-term disability insurance Life insurance

Flexible Time Off Policy Responsibilities Account Onboarding & Compliance Governance Strategic Set-up:

Partner with Sales to analyze new Vendor Compliance Requirements. Validate that internal operational processes and systems (ERP/EDI) are fully aligned with customer mandates.

Risk Mitigation:

Identify "non-compliant" customer requests early; negotiate waivers with Sales or collaborate with IT and Operations to develop necessary system enhancements and process changes.

Manual Mastery:

Maintain an expert-level understanding of each account's Vendor Compliance Manual to prevent systematic errors.

Strategic Order Planning & Lifecycle Management Pipeline Integrity:

Manage the Open Order profile to ensure 100% viability. Proactively identify and resolve deviations in cancel dates, MABD (Must Arrive By Date), and packing/routing requirements.

Communication Hub:

Serve as the primary liaison for Account Managers and Sales Reps, providing real-time visibility into order status and potential supply chain bottlenecks.

Goal Alignment:

Lead the department in establishing and achieving weekly and monthly shipping and invoicing targets.

High-Velocity Order Execution Precision Data Entry:

Oversee the timely processing of all new and replenishment orders (24-hour turnaround) and verify the accuracy of styles, MSRPs, and ship windows.

Inventory Allocation:

Analyze WIP (Work-in-Progress) and on-hand inventory to strategically allocate goods. Coordinate with Production for air-freight solutions or Sales for extensions when delays occur.

Fulfillment Triggering:

Direct the "dropping" of Pick Tickets to the DC, ensuring all special instructions and Value-Added Services (VAS) are clearly communicated to the floor.

Order Custody:

Maintain "close custody" of the entire

Order Cycle:

Generation, Confirmation, Allocation, Routing, Picking, Shipping, Invoicing, Collection.

Performance Analytics & Continuous Improvement KPI Development:

Design and monitor metrics for On-Time Shipping, Fill Rates, and Compliance Accuracy.

Dilution Reduction:

Research and resolve customer chargebacks. Partner with Operations to implement root-cause solutions that eliminate financial leakage across the order cycle.

Business Intelligence:

Leverage data (Excel/Tableau) to generate actionable insights for Executive Management regarding fulfillment productivity and quality.

Leadership & Coaching:

Build a high-performance team by mentoring staff, increasing accountability, and aligning personal objectives with organizational financial goals.

Required Qualifications & Competencies Industry Expertise:

Minimum 5+ years of experience in Order Management or a related wholesale distribution field.

Communication:

Exceptional verbal and written skills; able to build and own the connection between Sales and Operations, influence Executive Management and external partners.

Financial Acumen:

Deep understanding of corporate financial targets and the "Order-to-Cash" process.

Technical Proficiency:

Advanced MS Excel skills (Pivot Tables, V-Lookups) and experience with Data Visualization tools (e.g., Tableau).

Communication:

Exceptional verbal and written skills; able to influence Executive Management and external partners.

Problem Solving:

Proven ability to troubleshoot complex retail operational issues under tight deadlines. Our Commitment We are proud to be an Equal Opportunity/Affirmative Action Employer. PATH does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. While the range above is for the expectations as laid out in the job description, the final offer amount will depend on the factors listed above.