About Us:

Skybox Collectibles is a growing trading card business specializing in sports cards, Pokémon, TCGs, and other collectibles. With retail, e-commerce, breaking, and fulfillment operations, we serve a diverse and engaged customer base both locally and online. Job Overview The GM must be able to step above the daily noise, identify the few priorities that matter most, assign clear ownership, develop managers, use data to make decisions, and hold the organization accountable. The GM should create a business that runs through strong leaders, scorecards, systems, and operating rhythms rather than through constant owner intervention. Key Responsibilities Direct overall business operations, translate strategy into priorities, and drive company-wide performance and profitability. Own Financial Performance through managing budgets, forecasts, P&L, labor, inventory, cash flow, margins, and departmental results while identifying risks and opportunities. Build a strong management structure, establish accountability, coach leaders, and support hiring, development, promotions, and performance management.

Drive Cross-Functional Execution:

through aligning Retail, E-Commerce, Breaking, Warehouse/Fulfillment, Singles, Product/Procurement, Marketing, Events, and Finance around shared goals and priorities.

Oversee Inventory & Commercial Performance:

Guide purchasing, inventory investment, product/channel performance, and major business commitments. Manage Key Relationships with vendors, manufacturers, distributors, platforms, strategic partners, and high-value customers. Develop dashboards, scorecards, SOPs, and operating processes while leveraging technology to improve efficiency and accountability. Drive Continuous Improvement through strategic initiatives, process improvements, technology implementations, and organizational changes that support sustainable growth. Maintain consistent weekly, monthly, and quarterly planning, performance reviews, and accountability.

Job Qualifications:

Required Proven leadership experience as a General Manager, Director/VP of Operations, Regional/Multi-Unit Leader, Business Unit Leader, or comparable senior operator. Experience managing managers and building structure in a growing organization. Demonstrated P&L ownership and fluency with revenue, margin, labor, inventory, cash, and operating expenses. Experience in inventory-intensive, omnichannel, multi-location, e-commerce, marketplace, distribution, specialty retail, luxury/resale, sporting goods, consumer electronics, hobby/gaming, or similar environment. Ability to lead through metrics, systems, meetings, and accountability rather than personal heroics. Strong judgment, prioritization, communication, conflict management, and decision-making under uncertainty. Comfort with technology and business systems; experience with ERP, POS, e-commerce, reporting, and integrations is strongly preferred. Trading-card or collectibles experience is a plus, not a requirement.

What We Offer:

Paid Time Off (PTO) Recharge and pursue your passions beyond work. Health, Dental and Life Insurance Competitive Pay Growth Potential Applications are reviewed on a rolling basis. Qualified candidates will be contacted directly by the Skybox leadership team.

Pay:

$120,000.00 - $140,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Operations management: 3 years (Preferred)

Work Location:

In person