Fulfillment Center Manager

General Purpose:

The Fulfillment Center Manager is responsible for leading daily operations of Corsair's 120,000 sq ft Duluth, GA distribution center, supporting both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment, as well as kitting and binning activities for onsite manufacturing. This role oversees a team of approximately 30 employees and is critical to ensuring operational excellence, inventory accuracy, customer satisfaction, and safety.

Position Summary, Responsibilities, and Expectations:

Manage all day-to-day distribution center operations including inbound, outbound, inventory control, kitting, and manufacturing support. Ensure orders are shipped accurately, on time, and in compliance with customer requirements and retail routing guides. Maintain strong inventory control practices, coordinate cycle counts, and reconcile variances in partnership with Inventory Control teams. Hire, train, coach, and develop warehouse staff; drive employee engagement initiatives and foster a positive work environment. Develop and track KPIs for warehouse performance; lead monthly reviews and continuous improvement initiatives to improve CPU, order accuracy, and on-time shipping rates. Partner closely with Customer Support, Sales Operations, Manufacturing, and Planning to align on priorities, resolve issues, and maintain seamless operations. Support implementation of operational best practices, Lean methodologies, and process improvements to increase efficiency and reduce costs. Ensure workplace safety by enforcing policies and conducting regular safety audits and training. Investigate shipping discrepancies, damages, and customer complaints, driving root cause analysis and corrective actions. Collaborate with IT and project teams on WMS/ERP upgrades and warehouse technology initiatives. Manage warehouse capacity, layout optimization, and space utilization reporting. Support preparation of operational budgets and monitor costs against targets.

Essential Skills and Experience:

5+ years of leadership experience in warehouse or distribution center operations. Proven track record managing a team of 30+ direct and indirect reports. Strong understanding of distribution processes including picking, packing, shipping, receiving, cycle counting, and kitting. Experience supporting both D2C and B2B fulfillment environments. Proficient with WMS and ERP systems (Oracle Cloud experience preferred). Strong proficiency in Excel; ability to analyze data and drive operational insights. Knowledge of retail customer compliance (Amazon, Best Buy, Walmart, etc.) preferred. Excellent leadership, communication, and people management skills. Strong problem-solving skills and ability to drive continuous improvement initiatives. Self-motivated and hands-on approach to warehouse management. Ability to lift and move up to 50 lbs as needed. Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.