JOB OVERVIEW

This role supports the ownership of service delivery performance for the Record-to-Report (R2R) tower for a set of entities within a defined geography (e.g., North America, EMEA, or APAC). The Associate Regional Process Leader is accountable for execution of global process standards set by the Global Process Leader (GPL), ensuring high-quality, consistent, and efficient delivery across outsourced and retained operations.

The role serves as a regional interface between Global Business Services (GBS), outsourced delivery partners, and in-region business stakeholders for the relevant entities, ensuring alignment between global design and regional execution.

Reports to the R2R Regional Process Leader and is responsible for end-to-end operational performance of the R2R tower within the assigned region/businesses/entities.

KEY RESPONSIBILITIES

Serve as a regional interface between Global Business Services (GBS), outsourced delivery partners, and regional business stakeholders (Regional CFOs, Controllers, and finance leadership), ensuring clear accountability and alignment of R2R service delivery.

Translate business priorities into executable R2R delivery plans within the region, ensuring alignment with global process standards defined by the Global Process Lead (GPL).Supports the ownership of end-to-end regional service delivery performance, actively managing outsourced and retained teams across accounting close, reconciliations, journal processing, and controls execution.

Lead daily and weekly operating cadence across the region, managing close calendar execution, volume, throughput, capacity, and backlog across delivery teams.

Own and enforce SLA and KPI performance across R2R, including close timeliness, reconciliation accuracy, journal entry quality, and control compliance; proactively identify risks and escalate performance issues to the GPL with clear root cause analysis and corrective action plans.

Act as an escalation point for regional service delivery issues, ensuring close delays, reconciliation breaks, control deficiencies, and accounting exceptions are resolved in a timely and structured manner.

Coordinate with outsourced vendor sites to maintain staffing levels, quality standards, and process controlsExecute and enforce global R2R process standards, policies, and governance frameworks, while managing regional complexity across countries and entities.

Support regional demand forecasting and capacity planning, proactively identifying and escalating risks, constraints, and resourcing gaps to the GPL.Ensure consistent execution of process controls, audit requirements, and financial compliance standards across all R2R activities within the region.

Maintain and enforce structured exception management and escalation frameworks aligned with global governance standards.

Identify regional process improvement opportunities, including automation and simplification, and surface opportunities to the GPL and Process Excellence teams for prioritization and execution.

Support transition, stabilization, and post-Day 1 onboarding activities for new scope migrations into GBS or outsourced environments, ensuring minimal disruption to business operations.

SPECIFIC KNOWLEDGE & SKILLS

Strong operational expertise in R2R processes, including accounting close, general ledger reconciliations, journal entries, intercompany, fixed assets, and controls execution.

Ability to manage service delivery in a regional or multi-country environment, ensuring alignment with global standards while addressing local requirements.

Experience in KPI and SLA performance management, including root cause analysis and structured escalation handling.

Demonstrated experience managing outsourced or hybrid retained-vendor delivery models.

Strong stakeholder management skills, with the ability to engage and influence regional finance leadership and resolve cross-geography issues.

Capability in capacity planning, workload management, and operational performance optimization.

Experience supporting or driving continuous improvement initiatives, including automation, standardization, and process simplification.

Strong analytical, organizational, and problem-solving capabilities with high attention to detail.

Ability to manage competing priorities and operate effectively in a fast-paced, matrixed environment.

Excellent communication and interpersonal skills, enabling effective collaboration across business, GBS, and vendor teams.

GENERAL SKILLS & COMPETENCIES

Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performanceOutstanding verbal and written communication skills and ability to resolve disputes effectivelyExcellent presentation and public speaking skillsExcellent independent decision making, analysis and problem-solving skillsUnderstand and act on financial information that contributes to business profitabilityAbility to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibilityLead team(s) to achieve company goals in creative and effective waysExcellent planning and organizational skills and techniquesCommunicate effectively with senior managementGood negotiating skills and ability to effectively manage outsourced relationshipsAbility to influence, build relationships, understand organizational complexities and manage conflictBroad professional and managerial skills with a good understanding of industry practices and company policies and proceduresAbility to lead virtual teams

MINIMUM WORK EXPERIENCE

Typically, 7 years of professional experience in Finance operations, shared services, or outsourced service delivery environments; with 3 years in a regional or multi-country management role.

Experience managing third-party outsourced providers in SLA-based environments preferred.

PREFERRED EDUCATION

Typically a Bachelor's Degree or global equivalent in Finance, Accounting, or a related discipline. Advanced degree or professional certifications (CPA, CIMA, PMP) preferred.

TRAVEL / PHYSICAL DEMANDS

Travel typically less than 20%. Office environment. No special physical demands required.

The posted range for this position is $99,622 - $155,660 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

This position is eligible for a bonus not reflected in the posted range.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careersFraud AlertHenry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

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