Home Delivery Manager - Last Mile Logistics HomeDeliveryLink - 3.4 Waukegan, IL Job Details Full-time $75,000 - $85,000 a year 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Route planning software Customer communication Managing logistics operations teams Customer service Team leadership Logistics customer service In-person customer service Last-mile delivery logistics Route mapping technology External recruiting High school diploma or GED Team development Policy & process development Delivery optimization distribution operations Customer relationship management Organizational skills Computer skills Business operations Furniture delivery driving Microsoft 365 proficiency Full Job Description HomeDeliveryLink is a leading national furniture and appliance delivery service provider. We provide a range of home delivery and final mile logistics solutions for world-class retailers of furniture and appliances. Our fast-growing team is made up of sharp, energetic team members with a "can-do" attitude and a strong work ethic. We are currently in need of a Delivery Operations Manager to oversee one of our high end furniture home delivery operations in the Chicagoland area. This leader will oversee and recruit our network of independent home delivery contract carriers, partner and interact with our clients, and make sure that each and every delivery customer has an amazing delivery experience. Required skills used include computer-based routing system knowledge, Microsoft 365 applications, verifiable customer service excellence, above-average verbal and electronic communication skills, adherence to established processes, and process development ability. Required 2 year experience in 3PL or related logistics field. Excellent organization and critical thinking skills required Strong Oral and Verbal communication skills required Bilingual (English/Spanish) is strongly preferred Ability to positively motivate others in the work environment Multi-tasking ability in a fast paced environment Ability to produce and execute development plans for several direct reports DOT and Federal regulations knowledge Experience resolving In-home damage and merchandise claims Flexibility of schedule is required. Weekends and early morning shifts are required. Candidates with last mile logistics experience and a professional network in the Chicagoland contract carrier community are preferred. HDL is a growing, medium-sized family-owned company that takes pride in our people. We provide motivated team members with unlimited growth opportunities, a competitive benefits package including health and 401k, a liberal time-off policy, and other great benefits. A criminal background check and pre-employment drug screen are required. HomeDeliveryLink is an EOE and ADA compliant corporation.

Job Type:

Full-time Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have schedule flexibility to include early mornings and Saturdays?

Education:

High school or equivalent (Required)

Experience:

Last Mile Logistics Management:

2 years (Required)

Work Location:

In person