We're looking for a detail-oriented, organized, and customer-focused Order & Delivery Coordinator to join our team! In this role, you'll play a key part in ensuring customer orders are processed accurately, deliveries are scheduled efficiently, and products arrive on time. You'll work closely with customers, drivers, vendors, warehouse teams, sales, service, and other internal partners to keep orders and deliveries moving smoothly from start to finish. Why Work With Us? At our company, we believe our people are at the heart of our success. When you join our team, you can expect: A positive, supportive, and collaborative work environment Opportunities for career growth and professional development Ongoing training designed to help you build your skills and succeed Opportunities to expand your knowledge and take on new challenges Competitive compensation and a comprehensive benefits package The opportunity to be part of a team delivering quality-engineered product solutions to the construction industry

What You'll Do:

• Plan, manage, and optimize daily delivery schedules and driver routes to meet customer delivery dates, maximize capacity, and improve operational efficiency.
• Coordinate delivery activities with warehouse, sales, service, and other internal teams to ensure customer and operational requirements are met.
• Serve as the primary point of contact for delivery scheduling inquiries, proactively communicating delivery windows, changes, delays, and confirmations to customers.
• Monitor deliveries throughout the day and adjust schedules and routes as needed to address operational changes, capacity constraints, and unexpected challenges.
• Accurately enter, process, and maintain customer orders, delivery information, and related documentation within the Order Management System (OMS) and other business systems.
• Manage vendor purchase orders, including submission, confirmation tracking, lead-time monitoring, and coordination to ensure products are available when needed.
• Process order changes, reorders, replacements, and service-related purchase orders while minimizing impacts to project timelines and customer satisfaction.
• Investigate and resolve order, shipment, freight, and delivery discrepancies, including coordinating replacements and submitting claims or vendor credit requests when necessary.
• Schedule bench assembly and pre-route delivery trucks to ensure appropriate capacity and efficient resource utilization.
• Collaborate across departments to resolve order and delivery issues and identify opportunities to improve routing, efficiency, service, and customer satisfaction.
• Participate in cross-training and provide team coverage to support operational continuity.
• Perform other duties as assigned.

What You Bring Required Skills & Abilities Strong organizational skills and exceptional attention to detail. Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. Excellent written and verbal communication skills. Professional, positive, and customer-focused approach. Strong problem-solving and decision-making skills. Ability to communicate clearly and professionally with customers, vendors, drivers, and internal teams. Proficiency with Microsoft Office, including Outlook, Excel, and Word, or comparable software. Ability and willingness to learn new systems, technologies, and processes. Experience with an Order Management System (OMS), dispatch software, or logistics platform is preferred. ​

Qualifications:

High School Diploma or GED required. 1-3 years of experience in scheduling, dispatching, logistics, order management, customer service, or a related field preferred. Demonstrated ability to manage competing priorities while maintaining accuracy and attention to detail. Strong customer service and communication skills. Professional and collaborative demeanor.

What we offer:

Competitive salary Comprehensive benefits package, including: Paid Time Off (PTO) Medical insurance Dental insurance Vision insurance 401(k) Life insurance Quality-engineered product solutions that are unmatched in the construction industry Excellent training and onboarding programs Career development and advancement opportunities A supportive team environment where your contributions make a difference Ready to Join the Team? If you're organized, dependable, customer-focused, and enjoy keeping things moving, we'd love to hear from you. Apply today to join our team as an Order & Delivery Coordinator! As an individually owned Pella branch we are committed to excellence, which has helped to propel Pella into one of the most successful window and door manufacturers in the U.S. and Canada. Pella Corporation, is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. The company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person