International Move Manager at Alchemy Global Talent Solutions International Move Manager at Alchemy Global Talent Solutions in Ashburn, Virginia Posted in 1 day ago.

Type:

full-time We're seeking an office-based International Move Manager to join a top-tier relocation company in Sterling, VA. This role is crucial in managing overseas moves for private and corporate clients, ensuring seamless door-to-door service worldwide. Ideal for relocation professionals experienced in coordinating international household goods shipments.

Key Responsibilities:

Coordinate international moves for private individuals and corporate assignees. Act as the central point of contact for clients from pre-move planning through final delivery. Prepare and manage international shipping documentation including customs, import/export forms, and insurance. Liaise with global partners, freight forwarders, and destination agents. Arrange packing, shipping, air/ocean freight, storage, and delivery services. Monitor shipment status and proactively update clients on progress. Ensure all services comply with international regulations and client requirements. Manage move budgets and provide detailed cost estimates. Resolve client queries, delays, or claims professionally and promptly. Maintain detailed records in move management and CRM systems. Collaborate with internal teams to ensure high-quality service delivery. Conduct post-move client feedback follow-ups and implement improvements.

Key Skills & Experience:

Proven experience coordinating international household goods relocations. Knowledge of customs procedures, global shipping, and compliance. Strong communication and relationship management skills. Ability to handle complex logistics across time zones and regions. Proficiency in move management and CRM systems. Highly organised with strong problem-solving capabilities.