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iJility
Warehouse General Manager
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Job Description
Position Overview We are seeking a results-driven General Manager to lead a high-volume cross-dock facility focused on unloading inbound containers and loading outbound containers in a fast-paced 3PL environment. This role is responsible for operational execution, labor planning, safety leadership, financial performance, and accurate operational reporting within a Cost Per Unit (CPU) model. The ideal candidate thrives on the dock floor, understands container flow, and can balance service excellence with cost discipline. Key Responsibilities
- Lead daily inbound container unload and outbound container load operations
- Manage dock flow, door scheduling, staging, and yard coordination
- Build and execute labor plans aligned to forecasted container volume
- Drive productivity standards (units per hour, load efficiency)
- Control overtime and labor costs to meet CPU financial targets
- Ensure 100% on-time outbound departures
- Maintain strong safety culture across forklift and dock operations
- Coach and develop Supervisors, Leads, and Associates
- Prepare and deliver accurate, timely daily performance reports (volume, labor, productivity, cost, service metrics)
- Ensure reporting integrity and data accuracy across WMS and financial tracking systems
- Communicate operational performance clearly to senior leadership and clients Performance Expectations
- Achieve productivity and cost targets
- Maintain high load accuracy and low damage rates
- Protect margin through disciplined labor management
- Deliver consistent service during peak volume periods
- Provide timely, error-free operational reporting
- Foster a culture of accountability, safety, and continuous improvement Qualifications
- 5+ years warehouse or distribution leadership experience
- Experience in cross-dock, container, or high-volume dock operations
- Poven labor planning and workforce management skills
- Strong financial awareness (cost control, productivity metrics)
- Experience leading supervisors and multi-shift teams
- Demonstrated experience in performance reporting and data accuracy
- Strong communication and client-facing capability